[Resolved]  Airtel — Unnecessary Charges in my bill

Bharti Airtel — Unnecessary charges on bills

My number is [protected] (Plan 299 Turbo), I had taken add-on connection on this number in March, 2010 (no. is [protected] [Plan 249 Turbo). At the time when I have taken this add on connection delaer told me that 500 minutes form [protected] to [protected] and 500 minutes from [protected] to [protected] is free. Well its alright, when I got a wel come call from Customer Care for my new number [protected], Customer Care Executive told that 1000 minutes from [protected] to [protected] and 1000 minutes from [protected] to [protected] is free.
But when I got my first bill generated on 27/04/2010 call to these numbers were charged as others (details are attached and pasted below). I called Customer Care they told ok sir we will get back to you, but no body turned up, I had made calls to Customer Care more than three four times in this time but the matter was not resolved. Then 2nd bill came and again I had talk to Customer Care at this time he told me that nothing is like that there is no discount available on these add on numbers.

Then outgoing from both the numbers was stoped we had faced lot of problems due to continuous mistakes from your end.

Now even incoming on both the numbers is barred.

See extent of stupidity now doing all these things their customer care executive calls for payment.


Bill No.:[protected] Date: 27th April 2010
From No.: [protected]
To CUG 80.2

From No.: [protected]
To CUG 97.5

Total extra charges for the month is 177.7


Bill No.:[protected] Date: 27th May 2010
From No.: [protected]
To CUG 99.77

From No.: [protected]
To CUG 61.5

Total 161.27

Besides above 161.27 you have charged extra Rs.50/- in monthly rental (charged Rs.598/- instead of Rs.548/-) which is not understandable.

50


Total extra charges for the month is 211.27


Bill No.:[protected] Date: 27th June 2010
From No.: [protected]
To CUG 369.91

From No.: [protected]
To CUG 163.5

Total 533.41

Besides above Rs.533.41 you have charged extra Rs.50/- in monthly rental (charged Rs.598/- instead of Rs.548/-) which is not understandable.

50


Total extra charges for the month is 583.41


Total extra charges in three months is 972.38
Late fee charged in three months 281.18

Extra charges before Service Tax in three months is 1253.56


Service Tax (@ 10.3% 129.12

Final Total 1382.68

AirTel — Unnecessary Charges in the Bills

Dear All,

I am cheated by Airtel I have requested Airtel in Apr '11' for net on phone 149 Rupees unlimted plan after recieving the confirmation message from Airtel that my plan is activated I used the net but on next month when I recieved the bill from Airtel I am shocked because they have charge enormous amount for the net uses and when i registered my complaint and complaint number is[protected] in the customer care they answered that I used wrong APN for acessing net but at the time when I taken this plan no body from the Airtel customer care mentioned about this APN issue. So I am requesting Airtel to wave off the extra amount which they have charge the bill and bills details mentioned below.


airtel Number : [protected]
Account Number : [protected]
Bill Number :[protected]
Bill Period : 08-Apr-2011 to 07-May-2011


I am looking for a positive response.


Thanks & Regards

Pawan Kumar

Cont no: [protected]

I am not using Airtel number anymore because I lost faith on Airtel you can contact on me my mobile number ( [protected]).