[Resolved] Airtel — unprofessional service

ch ravi panwar

from Delhi, Delhi

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hi,
Good morning,
Today morning between 2:50 to 3:15am I had given call in customer care 121 from my number [protected] for inquiring about my complaint which was not resolved till time. I called up thrice for the same thing every time assurance was given of 4 hrs for resolving the problem, I made first complaint around 6:30pm yesterday and the problem got resolved after 12 hrs and had to call up three times for that.
When I called up at 3:00am representative ask me about ma details I told him about the details I told him everything except the middle name of company but he wanted the exact information and he haven’t entertained me then in a professional manner I appreciate him on that but as my query was not that big or related to any account information and I was just asking about ma complaint number (f[protected]) that it has been resolved till time or not.
His name was Ravinder else Rajender he was not talking in a professional manner as one should talk as a representative of a brand company, after getting the middle name when I tried calling 121 my call was dropped thrice and by my number till time I can’t connect to customer service may be I have been blacklisted and if so for what and why ,Then I called up same time from another number of my brother that is ([protected])then only I was able to connect customer care.
Then the same guy picked up the call and now there was no profesionalǐzam shown by him regarding me he kept on arguing and complaint number was also not send after the call got disconnected.
I want a answer about my dropped calls about why I am not able to connect in customer care till time ,why my complaint took 12 hrs to get resolved and why customer care representative behaved rudely

thanks

Regards,
Ravi Panwar([protected])

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Aug 13, 2020

Complaint marked as Resolved

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Panwar,

This is to inform you that your concern listed on 12 Mar. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Panwar,

We would like to inform you that your concern listed 12 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Amigo

from Gurgaon, Haryana

I am based and operate out of New Delhi and maintain an Airtel # [protected].

Back in April'14, prior to going overseas to Vietnam and China on a business trip, I had called up local Airtel office and specifically requested that while my International Roaming may please be activated, the Data Services during the period of travel may PLEASE NOT BE ACTIVATED - and which understanding and confirmation was given to by the Airtel Rep who called me few hours prior to departure regarding same.

But realsied during my stay overseas that i seem to be getting charged for Data Services courtesy your frequent SMS's. On my return back I immediately complained same but was told by your Customer Care that once the Bill was issued the issue would be addressed.

Your Bill arrives with a fancy amount billed of approx Rs 30, 000 and odd and when complaint made again there is no response.M/while, I have made 2 part payments of Rs 5, 000/- and Rs 3, 000/- and informed your Solitaire Customer Service Center and was assured that the Bill was being addressed and issue resolved with data charges being removed as well as adjust for the part payments received and the revised amount informed so that payment could be made and issue closed.

Its been One week and have not heard anything from your Solitaire Center office as was assured and today I realise all my outgoing calls have been blocked without any out notice.

This is absolutely disgusting and a very unprofessional and immoral business practice adopted by Airtel and must be ashamed to resort to such practises. Is this the way Mr Sunil Mittal runs his business.Just having fancy slogans and advertisements is not everything in business.

Here is a customer who has been informed that the mistake of over billing by Airtel would be resolved and informed of the new amount to be paid and settled and waiting like a stupid fool for the past one week to 10 days for your response and today without any prior intimation or notice conveniently block all outgoing calls.

I expect someone responsible to address this issue immediate please and resolve this issue at the earliest.

Srinagesh
Mobile # +91 [protected]