Airtel — unresponsiveness and rude behaviour

Praveensk

from Noida, Uttar Pradesh

Address:

Bangalore, Karnataka

Hi,
in regards to the complaint with reference number 29464422. an engineer has
come to our home after have big go with customer care and technical
assistance number provided. there after engineer has given wrong resolution
which is also quoted with reference number 29476907. now after finishing
all this guy named Adarash bearing phone number [protected] from the
regional office has called and spoke in rude manner that we will not do
today i.e..[protected] which is the official stipulated SLA time. agreed
and had warned me that to do escalations as many i can. so hope you can
help in this regards or else let me know to whom to escalate.

Note:- I am losing my daily burning rate of 15 rs as still the relay has
not been resumed.

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Comments

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Praveen,

This is to inform you that your concern listed on 31 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Praveen,

Further to our discussion dated 31 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Praveen,

We would like to inform you that your concern listed 31 Mar 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33