[Resolved] Airtel — unsatisfactory service | |||
I am a subscriber of Airtel Broadband services since 2004. Till about 2 years ago, their service against my complaints were satisfactory. However, for the past 2 years their service has been inefficient and unsatisfactory. The latest complaint from me was that the Broadband speed is varying resulting in loosing the website all of a sudden. One of the technical person visited my house, after lot of persuasion. After checking the system and connections, he told me that the Modem has to be replaced at my cost. All these years, whenever the Modem went out of order, their technicians visiting were replacing free of charge because the Modem belonged to them. But this time, the person insisted that I have to pay because the Company has changed its policy for the last 2 years. I informed him and another person who called me this morning that it is their duty to replace their own Modem and that I will not pay for it. I also told them that I have not been informed about their change in the policy which they are obliged to inform their Customers. Now I am at a dead-end. Inspite of having a Broadband connection and paying for it, I am not able to make use of the service. Is it the way of leaving their valuable customers of more than 8 years standing in lurch? Was this information helpful? | |||
Oct 15, 2016 Complaint marked as Resolved Verified Support Feb 24, 2013 Airtel Customer Care's response Namaste Mr.Suri, This is to inform you that your concern listed on 23 Feb. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com We assure you that we are committed to resolving the issue to your satisfaction Regards Deepak Mohod Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Feb 26, 2013 Airtel Customer Care's response Namaste Mr. Suri, We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com. We assure you that we are committed to resolving the issue to your satisfaction. Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
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Bharti Airtel Ltd. — Unsatisfactory services
1st. June 2012Dear Sir,
I am V. K. Ariel having Airtel Broadband service with a/c no.[protected] and user ID- [protected]_mp using since last many years.
During past, many broadband schemes have come to exist. My present monthly package (plan) is of 1 Mbps bandwidth with high speed data transfer limit of 5 GB for which I regularly pay monthly bills. Present billing is of Rs.616/-per month.
Since almost 5-6 months, I am facing problem of low bandwidth for which I have been constantly complaining to Customer Care & Airtel representatives but no redressal till date.
In view of above, I am forced to bring following to your kind notice for earliest remedial action please -
1. Without actual use, the data usage exceeds the high speed data transfer limit of 5 GB just within 7-15 days.
2. Actual bandwidth being received right from day one of the month is 512 Kbps instead of 1 Mbps.
3. After fictitious crossing of high speed data transfer limit (pt. 1), the bandwidth goes down to 256 Kbps.
Please note - Every time customer care is approached, I am advised to check the unbilled usage in my account which invariably shows higher download than actual.
This is to request to look into my problem seriously and help provide proper services.
Regards,
V K Ariel,
342, 2-C, Saket Nagar,
Bhopal-462024
Mob. No.- [protected]
To-
[protected]@in.airtel.com
appellate.[protected]@in.airtel.com
wecare.[protected]@airtel.in
www.consumercourt.in