Airtel — Unsolicited subscription to News, other paid schemes without consent

cdeveshwar

from Gurgaon, Haryana

Address:

South West Delhi, Delhi

I have a prepaid number of Airtel since last one year. During last 15 days, Airtel subscribed me to news and some other trash services on its own (no permission sought from me) and automatically deducted money from my account without my consent.

Within days, more than Rs 100 disappeared from my prepaid account without making any calls, sms. I complained online using Airtel.in online form but they have not even bothered to call me for last 5 days.

This is highly unethical business practice. I guess Airtel believes that it can fleece its prepaid customers this way but I won't let that happen to me. If my complaint does not get resolved in 3 days even now, I shall apply to consumer forum for punitive damages.

Chandrashekhar

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Chandrashekhar,

This is to inform you that your concern listed on 14 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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