Airtel — Unwanted charge in name of airtel video pack | |||
Hi, My Airtel Number is +91 [protected]. Yesterday night at around 12. I got a message saying "Thanks for downloading Airtel Video Value Pack_Rs99 from Airtel. You have been charged Rs70." I have not downloaded any such pack. And I want to get the refund of the charged amount ASAP. I have also lauched a complaint in airtel presence with reference number PR[protected]. And there has been no response to it so far. With Regards Narendran Kishore Was this information helpful? | |||
 4 Comments | |||
Comments
AirTel — Video Pack
I have been receiving wcvideopack activation message from Airtel for the last 3 weeks. As soon as I got the first one, I complained and I was promised that I will not be getting this again. I so far has received 10 such messages and every time I complained, same story. No action taken. Every SMS informs that rs. 3 is deducted from my account.Is this a scam? During the middle of this, I was also charged for tadkalive and for a game, I never even downloaded.
Complaint number is [protected]
Namaste Mr. Kishore,
This is to inform you that your concern listed on 19 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed on 19 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Thanks for addressing the issue at a timely manner
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54506
Pending
0
Resolved
21959
View all 54506 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
AirTel — unwanted charge
i have not done any subscription for any services but charged .i request to stop service and unscribed me.