Airtel — Unwarranted subscription to Hello Tunes

Anushrut Sharma

from Gurgaon, Haryana

Address:

Mumbai City, Maharashtra

This morning I received a series of messages from Airtel saying "Thank You for choosing HELLO TUNES SUBSCRIPTION on your airtel mobile. You have been charged RS. 60 for 90 days and your account balance post charging is xxx at 10:51" and "Thank You for choosing HELLO TUNES SONG on your airtel mobile. You have been charged RS. 15 for 90 days and your account balance post charging is xxx at 10:51." Moreover, this is not the first time that such a ridiculous thing has happened to me. Thus I expect a refund of Rs 75 at the earliest, an apology and a guarantee that this will not place again.

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Comments

Austin

from Pune, Maharashtra

Airtel Mobile — Unwarranted disconnection of Airtel Mobile Connection

I have been wrongly charged Blackberry Charges in my Monthly Mobile Bills, when the discrepancy was noticed i was informed by Airtel that the wrongly charged amount of around Rs. 1400/- will be credited into my account, as such i need not pay my current bill of around Rs. 900/-.

Now due to non payment of current bill Airtel has disconnected my Line.

I fail to understand the lack of communication within Airtel's Billing & recovery Dept.

I am seriously thinking of changing my service provider.

mitravishwajit

from Anand, Gujarat

I have a Air Tel mobile connection viz mobile no [protected] in Delhi circle which I am using for last 2 years as my official number.But suddenly last week i.e. on 4 Oct, 2011 they have disconnected my mobile connection without any intimation.

Because of which I have to suffer I lot as was not able to connect to my personnel & professional calls.Kindly get my number reactivated through as a have already submitted my original documents at the time of taking the SIM.

Thanks & Regards
Vishwajit Mitra
[protected]

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Sharma,

This is to inform you that your concern listed on 21 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Sharma,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33