Airtel — Excess amount billed and indisciplined talk on phone by executive

Address:

Vadodara, Gujarat

This is really a very tragic situation now a days in India that almost every telecom company had an excessive billing complaint against them. But mine is a different case I have a proof as in most other cases consumers are being cheated as every thing rest with the operator they will give you details that your usage is this much and you got to believe them because you have no other source and in fact this must be a matter of debate as this things purely lies in the hands of operator and I think court will also take it as a proof. I have found and even started implementing switching to prepaid is a better option. My airtel postpaid no [protected] I have used almost for a year or so. I was billed around 2000+ every month as I was using some data application which was really costing me high. I was using 1 GB data plan MO @599 or so. Company has then launched two plans one of 2GB @99 only and one is unlimited @400+. Now my first argument is that when a consumer is using less data as in my case of 1 GB at higher price and company has introduced low rate plan which offers 2GB @ just 99 by default consumer using same service at higher price must be switched to a lower plan or You have to contact a consumer and inform them about low rate plan I don't think there is not even a fool that can't understand which is a better choice for him or her. But company did nothing in this case only sent me one message that too informing me about unlimited plan @400+ which shows how greedy attitude company management has towards consumer and I was simply asked to send a message for switching to new plan. As I was not aware that I have a low rate plan of just 99 in which I get 2GB download and which is sufficient for me I could easily opted for it as it would have saved me 400+ rupees still I though to switch to option shown to me as it is still saving my few bucks. I sent them message for activation of same. I was on roaming at that time and No telecom operator is offering local customer care service to roaming customers. When I returned to my home circle I contacted to customer care then one executive by accident gave me information on Rs.99 plan I said this would be an excellent offer for me I told him to switch my plan to this new one and also informed him that I have sent sms from roaming location for activation o[censored]nlimited plan which as per airtel policy once activated you will be charged for a complete month even if you terminate it next day I told him to confirm same and I was replied no system is not showing your unlimited plan made active in your account then I said ok you activate my Rs.99 plan when I received the bill I don't have a word to explain company has charged me 1 GB plan with extra usage and then charged my Rs.400 for new unlimited plan in same month Now in any case it will make you hyper tense when you see such an illegal thing being made legal and with authenticity I was very hyper tense I contacted nodal officer and told him over phone he was still saying that no it's company policy I said how can you charge twice for offering same services then he realized that company will be in trouble if they do so then he waved off my unlimited plan rental and I paid bill without making much a dispute. As I was feeling excessive billing problem I have decided to cancel my no and I went to airtel office at deep chamber crossing in manjalpur and said to them I want to cancel connection. They told me to wait for 4-5 days as my billing cycle was about to get there. So I liked their advice and waited for 4-5 days and went on to cancel connection on that day their system was not working all over gujarat they said you come after 1-2 days I said no my billing date is starting from today I want to close it now you take my written request they said you do one thing send e-mail on 121 your connection will be closed from same day I did that I got reply by sms that your connection is cancelled from today but Your no will remain active as rent free for 7 more days. Now I didn't want to use that no I switched off mobile when I went to their office for making a payment of my last bill which is around 750 or so I was told to make a payment of 1300+ as they said you have an unbilled usage on your phone I said what rubbish you are talking I have cancelled my no on first day of my new billing cycle how I have an outstanding unbilled usage they told me you have sent sms from your mobile. I was really engry and contacted customer care from their office no and said You have confirmed my last billed amount is 750 and now your people asking me to pay double he also replied you have some unbilled usage now that was surprising and irritating me company has openly cheated me on paper for billing me twice for one service and now they claimed that I have made usage after disconnection. I told them I am not going to pay for your illegal claim If you want me to pay last bill amount I am ready they said you have to pay total due amount in your account to terminate your connection. As I have to go out for a month to attain my duty I said If you are not willing to except my payment then it is ok when you want to collect the last bill amount collect it from my residence. After that I went on to my duty place when I returned I got one letter from airtel asking me to pay 1000+ amount which is still higher I don't want to respond to such illegal claim I didn't approach any one. Now today I got a mobile call on my other no. one lady who identified her self as Neha Malhotra was talking with me in very indisciplined manner I told her everything that I was charged for not using services She told me to pay 1000+ amount and then told me to pay you have 1600 debit in your account we are processing for a legal case and she used the word "you are making fraud" mobile no from where that call has come was [protected] I am suffering from high blood pressure I was very angry when a lady is using such indisciplined word to an officer of ONGC so I have decide to raise this issue and teach them a lesson for their illegal demands. Please show me way how I can proceed. I don't have time or don't want to waste money for this.