Airtel — Broadband not working more than last 40 days

Address:

South Delhi, Delhi

Respected Sir,

Please to inform you that Mr Alexander Stewart (Director) of our company have one airtel broadband connection bearing account # 16470245 based at his following residence address:

Mr. Alexander Stewart
B 3/13, Vasant Vihar, New Delhi 110070

On 22nd September 2011, we lodge a request with airtel bearing number 4525616 for tranfer of this connection from its present address to following new address:

Mr. Alexander Stewart
F 10/3, Vasant Vihar,New Delhi 110070

We daily basis follow-up with airtel's support team on this issue, but sorry to say that as on date nobody attend our complaint to resolve this issue.

When we approach airtel team on 21st October 2011, attend by Mr. Gaurav, they inform me that our previous complaint closed by airtel technical staff & they give me a new request number bearing 6068130 dated 21st October 2011 and assure me that technical staff will visit at new address on Saturday to resolve this issue.

After ten days of second request, when Mr. Alexander Stewart inform us that broadband issue not resolve as on 31st October 2011. We approach once again with aitel team (attend by Mr. Manoj / Mr. Priyank) they informed that our second request also closed by airtel team without any solution or without any visit & they ready to issue me one new request number today, which I refuse to note down, because its not acceptable for us if your aitel every time closed all previous requests without any solution.

What’s going on in airtel ??????

Somebody calling from airtel to Mr. Alexander Stewart on his mobile reg. current month outstanding payment, how can we pay current bill without availing of any broadband services since last 40 days. Please instruct Airtel to wave off charges because its not working since last 40 days.

We try to contact airtel's nodal officer and appelate officer, but nobody pick-up their phones.
Request to loge our complaint with you and instruct aittel to resolve this issue immediately.

Thanks & kind regards,
Anil Kumar