Airtel — Video Problem

Address:

Hyderabad, Andhra Pradesh

THe error code that was displayed on TV was B001. I do understand the nature of the problem and have done all initial checks, later called to customer care (which is STD bangalore) and explained them about the problem. After hearing Customer Care Rep said a guy will come the next day morning(current day Sunday) and he will try to resolve it. I told him first I will not be available as my office working hours are from 9 Am to 7 PM and by the time i reach it will be some where 8 pm are so. As customer care are for 24/7 I requested them to send a guy today itself (due to unavailability), he says its not possible. I also explained if not today till next week the problem cannot be solved. I told him to connect me to supervisor, he did something the call got disconnected. Again I called to the customer care, explain patiently everything that has happened, she too did the same.

They dont have an answer for the question about 'will they be not charging the day that I haven't watched due to problem from airtel end'. This is the way customer care executive and Airtel treats the customers.

Complaint#[protected]happy code 870)