[Resolved] Airtel — Wrong deduction by Airtel Live | |||
My cellphone no.[protected] was having bal. Rs.210 at around 6pm on 17th Feb 2011. The balance remains the same till nearby 10 pm but after that the balance starts deducting. I have only got 3 alert messages from Airtel of balance deduction of Rs 19.5, Rs 16.5 & Rs 6 but after that no pop ups just internal balance deduction & the balance came down to Rs 39.78. Then I talked to nodal officer & they refunded me only Rs 100 out of 170 “Thanks for using Airtel Live..ur bal have been deducted by rs. 19.5.” And the worst part when I switched off my phone and restarted it at around 10:30 pm all I was left with was Rs 39.78 paise. I lost Rs. 170 in 4.30 hours for browsing nothing or keeping my phone off !!! Call to Customer care hasn’t helped a bit…All I got was a reply that “You would have used Airtel Live" I want my Balance back and Airtel Live service removed from my phone. I have already lodged a complaint regarding no [protected] having the same reason but forgot to mention that in just calling to nodal officer, & other authorities I have lost nearby Rs 70-75 using conference & all. So, who will bear that also. In all I have lost 306+75= Rs 381 for nothing for that [protected] no & Rs 70+ call charges to nodal officer, & other authorities lost for nothing for this no [protected]. Vinay Borad Vigyan Lok, Delhi Email: [protected]@yahoo.com Contact No.: [protected], [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Airtel,
This problem has again came to my no. [protected]. After installing SMS Live from Airtel(which is free from your side & Affle side i.e. developer of SMS2 & SMS Live), I have to get my Airtel live service activated but as you are aware again that issue has come up. SMS2 gets sync with your Airtel server & charges gets deducted & this time I have lost my Rs 400. My balance have gone below 0 & it's now -4.72.
I don't understand why you have allowed Airtel live to use as a apn for SMS live & sms2.
Now, I want my money back as soon as possible.
This problem has again came to my no. [protected]. After installing SMS Live from Airtel(which is free from your side & Affle side i.e. developer of SMS2 & SMS Live), I have to get my Airtel live service activated but as you are aware again that issue has come up. SMS2 gets sync with your Airtel server & charges gets deducted & this time I have lost my Rs 400. My balance have gone below 0 & it's now -4.72.
I don't understand why you have allowed Airtel live to use as a apn for SMS live & sms2.
Now, I want my money back as soon as possible.
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You are saying that my issue has been resolved from your end but I haven't got my balance amount, I have just received Rs 50 from your end on this no.What about my balance of Rs 70+call charges( Rs 25)- Rs 50= Approx Rs 45. When will I get those.
If you have returned my whole amount then only it will be considered as Issue resolved. If you have given me Rs 50 then how can you say that the issue has been resolved .
My issue is still pending & wide open for everyone.