[Resolved]  Airtel — Airtel Live charges deducted for using SMS2.0 although it's totally free from Airtel & Affle

Address:

East Delhi, Delhi

Dear Airtel,

This was the complaint which was pending from April & I have not got yet my balance & the balance is still deducting. Below listed was the pending complaint from April 2011


"The problem of charges deduction on sms live has again came to my no. [protected]. After installing SMS Live from Airtel(which is free from your side & Affle side i.e. developer of SMS2 & SMS Live), I have to get my Airtel live service activated but as you are aware again that issue has come up. SMS2 gets sync with your Airtel server & charges gets deducted & this time I have lost my Rs 400. My balance have gone below 0 & it’s now -4.72.

I don’t understand why you have allowed Airtel live to use as a apn for SMS live & sms2."



Latest Complaint :-


From past April till now the charges was continuously being deducted sometimes it was Rs 0.30, 0.90, 1.20 & sometimes the charges being deducted in large amounts like Rs 5, 10, 19, 26, 29.22, 35, & so on..& out of this Recently I have recharged my no yesterday night i.e 22/7/2011 at 10:00 pm & till now my balance is just now Rs 21 without any call being made, Rs 21 deducted just after SMS2.0 sync to the server. Yesterday charges got deducted after SMS2.0 sync done with their server & again in afternoon after the SMS2.0 sync with the server the charges again got deducted.

Now I want my whole amount back i.e. Rs 400(April complaint)+ Rs 500 (from April starting i.e from 2nd April till 23July)

Now, I want my money back as soon as possible.