Airtel — 3G Issue on Mobile

Address:

Mumbai Suburban, Maharashtra

My name is Feroze Mistry I am facing some issue regarding Airtel 3G,on my
mobile No [protected], i have an Iphone4 and i am using airtel services for the
same, My iphone is factory unlocked, earlier i was using your 2G services and i
had no issue with the same, later i decided to use ur 3G services so i made a
recharge of 201 on 4-july-2011. Since that day i am not abe to connect to the
net,
firstly i tried to check my usage plan with *121*11# as it is not showing MB
in my account till date and later when i try to connect to the net it say's
"You are not suscribed to cellular data Service" and "You are not connected to
the net"

Now i tried calling your help line as they advised me to get in touch with the
GPRS department. so i called up PAID service helpline of 121118, there i did
not find solution to my issue.I found that the executive are not Specialised on
iphone4, they them self need to get help from others and if no solution found
then the answer would be "Sir try after an hour as our Servers and Systems are
down, we are facing downtime". if you are Irate the call is disconnected.
There is no professionalism on call technicians Giggle, they speak to other,
and put you on hold with asking for long time, this is not service we pay for,
don't they know that customer is paying for phone call, instead of telling them
not to keep on hold they do.....i really don't understand where am i ?.you can
check the recording of your system for the same.

i called after some time and the i need to brief the executive again abt the
issue and in turn its a Supervisor call,i got in touch with various Supervisor
of the paid service (siddhart, shreyas, priyanka, & James Martin) all big talks
however no solution.
however i end-up getting reference no and time limit, now i am really unhappy
with the services of 3g i really need some good tech ppl to look into this
matter
i have list of ticket no & reference no:[protected]
CMOUD[protected]
CMOUD[protected]
C3GIN[protected]
CMOUD[protected]
C3GDC[protected]
C3GDN[protected]
CWDIS[protected]
C123W[protected]
As you can see above how many times i have contacted Airtel and all the time i
have to brie[censored]p the executive,can't they read the notes of the earlier
executive, plz help me in getting connection to the net with your 3g services.
Just to summarise
[Not able to check my Mb on my phone and not able to connect to the net ]
i hope you will do the needful as soon as possible.