[Resolved]  Airtel Virtual Calling Card — Excess charges levied for calls to Australia

Sir,
I purchased a Virtual Calling Card (prepaid for 225) paying Rs.225/-.I was informed that calls to Australia made through this account would be charged at Rs. 3.75 paise per minute. Believing that, I made few calls to Australia. To my surprise, I was charged at the rate of Rs.9+ per call per minute. As a result, even before making 10 calls or so, the entire prepaid amount was drained.

I lodged complaints with Airtel Customer Care - both through mobile and net as detailed below:

1. [protected] dt. 23.2.2010
2. [protected] 24.2.2010
3. [protected] 25.2.2010
4. [protected] 25.2.2010
5. [protected] 26.2.2010
6. [protected] 26.2.2010 No given for the complaints lodged through mobile phone.

I give below the regn nos. for the complaints recorded through Net:

[protected] 24.2.2010
[protected] 24.2.2010
[protected] 25.2.2010
[protected] 26.2.2010
My grievance still remains unsolved. The company is publicsing some rate and charging the consumers excessively.

I now take up the matter through this forum.

n.kalyanasundaram