Airtel — Waiting for reinstallation.

Address:

Bangalore, Karnataka

I have been a user of Airtel DTH for over two years now (customer id [protected]). Recently, I relocated within the city and raised a request with your customer care regarding reinstallation of dish and setup box at my new house.

The first request was raised on 25th August 2012, and since then there have been 4-5 new requests raised for the same issue (the latest request number being[protected], however the reinstallation hasn't happened, no engineer/technician has even visited my place.

To make the matters worse, I've myself made an effort to contact the local contact people for Airtel DTH and scheduled a visit 5 times since the first request, and none of them have been honoured. The excues range from "the address not being updated in their records" to "the vehicle of the technician broke down". I have come from work early for these appointments wasting my valuable time, and none of these times did anyone come, or even have the courtesy to inform me that they won't be coming. Your blatant disregard towards your customers is shocking, and has been an extremely frustrating experience for me.

Today, I spoke to two "higher" executives, and was promised by both of them that the issue will be resolved today at any cost, and even then no one turned up. I'm inclined to now break my dish and throw it on the road for my neighbours to see what kind of crap you're doling out. Please be informed that you, as a company, have lost all your respect or credibility, and I'll be wise to inform all my acquaintances to stay away from your utterly ridiculous company.

Seething in anger,
Mohit Verma