[Resolved] Airtel — Website does not respond | |
I would like to take strong exception to the way Airtel India treats its mobile subscribers who visit its website for different services. To begin with, the site takes a long, long time to open. And once it opens, for each service there is another long wait. Sometimes, the pages don't open at all, wasting our valuable time. For instance, if one visits the 'My Airtel' page and click on any of the services under 'Manage Services', you virtually go mad. Nine out of ten times, you get ridiculous responses such as: 'The page is unavailable', 'service exception...' or some other nonsense in red letters. And when you finally get through to some service such as 'Last 5 transactions', what you get is two or three-day old entries. I wonder what their so-called Customer Care Department does the whole day. What Airtel must understand is there are dozens of other operators in the country and their subscribers can easily choose any one of them. Was this information helpful? | |
Dec 29, 2016 Complaint marked as Resolved Verified Support Oct 17, 2013 Airtel Customer Care's response Namaste Jimraj, This is with reference to your post dated 17 Oct. 2013. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@in.airtel.com Regards, Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd airtel.[protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 Verified Support Oct 19, 2013 Airtel Customer Care's response Namaste Jimraj, This is with reference to your post dated 17 Oct. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com Look forward to hearing from you. Regards Sandeep Kumar Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd airtel.[protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |
3 Comments | |
Comments
You don't require my account number or telephone number. This problem happens all the time and to many subscribers. You can easily check it out. jimraj
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What Jimraj wrote was absolutely correct. Here is what I got when I tried to check my last five transactions today morning: 'generalViewException.system.unavailable Please click here to login again'!
Ahoy... 8.17pm, 20.10.2013. This is the response again: 'generalViewException.system.unavailable Please click here to login again'!
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