[Resolved]  Airtel — Website does not respond

I would like to take strong exception to the way Airtel India treats its mobile subscribers who visit its website for different services. To begin with, the site takes a long, long time to open. And once it opens, for each service there is another long wait. Sometimes, the pages don't open at all, wasting our valuable time. For instance, if one visits the 'My Airtel' page and click on any of the services under 'Manage Services', you virtually go mad. Nine out of ten times, you get ridiculous responses such as: 'The page is unavailable', 'service exception...' or some other nonsense in red letters. And when you finally get through to some service such as 'Last 5 transactions', what you get is two or three-day old entries. I wonder what their so-called Customer Care Department does the whole day. What Airtel must understand is there are dozens of other operators in the country and their subscribers can easily choose any one of them.
Was this information helpful?
No (0)
Yes (0)
Dec 29, 2016
Complaint marked as Resolved 
Verified Support
Oct 17, 2013
Airtel Customer Care's response
Namaste Jimraj,

This is with reference to your post dated 17 Oct. 2013.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Verified Support
Oct 19, 2013
Airtel Customer Care's response
Namaste Jimraj,

This is with reference to your post dated 17 Oct. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com

Look forward to hearing from you.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Complaint comments 

Comments

You don't require my account number or telephone number. This problem happens all the time and to many subscribers. You can easily check it out. jimraj
What Jimraj wrote was absolutely correct. Here is what I got when I tried to check my last five transactions today morning: 'generalViewException.system.unavailable Please click here to login again'!
Ahoy... 8.17pm, 20.10.2013. This is the response again: 'generalViewException.system.unavailable Please click here to login again'!

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54499
    Pending
    0
    Resolved
    21958
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information