[Resolved]  Airtel — Why my airtel prepaid balance 0.00 without service active sms

Airtel Prepaid — balance detect without active any service

I AM DEEP MISHRA MY BALANCE DETECT WITHOUT ACTIVE ANY SERVICE.
NAUKRI KE LIYE 10 RS & 1.5 CRICKET KE JO 100% GALAT HAI

Airtel-Prepaid — SMS Service

I have prepaid Mobile No. [protected] and recharge for Rs. 36/- to get 1000/- SMS Local & National. I received transaction ID[protected] in which 1000 SMS Local + National was mentioned. But the amount was deducted from my balance whenever I sent National SMS. I called customer care and asked the problem. He told that the plan has been lapsed and I would get only Local SMS.

The terms & conditions of service or plan can not be changed once it has been paid for the service and for the particular period. I had recharged for the national SMS only and I could not get the benefit of the plan. Hence the amount Rs. 36/- must be paid back to me once I was refused for the service.

Namaste Subhamaya,

This is to inform you that your concern listed on 13 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Subhamaya,

This is to inform you that your concern listed 13 Apr 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Subhamaya,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33