[Resolved] Airtel — Worst service and support

vinothsince1987

from Ahmedabad, Gujarat

Address:

Tamil Nadu

Hi,
My name is vinoth this is regarding the worst service I received from airtel. I tried to do a recharge for 149 a nd I was not able to due to server issue from airtel as informed by the support team. I tried again for the past three days and still no go. I asked them to reset my profile and still the same issue. I called the support team again and they said that if I already have a plan active and will not be able to do so. So I asked to cancel it and they did it. Still it is not reflecting. When I call Cx Care if the agents are not able to answer the question they are disconnecting the phone. They are very lathergic, Rude, and still my issue is not resolved. when I Informed an Agent That I will Escalate This issue to His Higher level He Said Do Ur Best And Disconnected.every One I talk to tells different things Nd switches me to several depts. Sorrel should be out of business and they must shut down. The service is be very,very poor.
Sorrel number - [protected]
Regards,
Vinothkumar

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Dec 8, 2016

Complaint marked as Resolved

Verified Support

Jan 22, 2013

Airtel Customer Care's response Namaste Mr. Kumar,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at www.airtel.in/airtelpresence

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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