[Resolved] Airtel — wrong communication regarding plans

namratas

from Pune, Maharashtra

Address:

Ghaziabad, Uttar Pradesh

This is to bring to your kind notice that A representative from Airtel comes to KPIT Sparta office on 26th September to offer Corporate CUG plans to Employee and charged Rs. 250 for a plan and plan he offered me was in 499 rental I was supposed to get 1200 STD minutes free, 200 sms and 1 gb 3g data along with he also promised me that My phone will be activated in 2 working days I want to bring to your kind notice that forget about 2 days representative (name Riyaz, mobile ni[protected]) stopped picking up my call and after calling him for more than 20 days my connection started on 13 october but to my surprised I was given a very different plan and was not at all what I was committed and I called Riyaz for this, he said it will be converted in 3 working days, but its been more than 10 days my plan is same and Riyaz stopped picking my call Request you to please look into this matter

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Feb 14, 2017

Complaint marked as Resolved

Verified Support

Oct 25, 2013

Airtel Customer Care's response Namaste Namrata,

This is with reference to your post dated 24 October 2013.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Verified Support

Oct 28, 2013

Airtel Customer Care's response Namaste Namrata,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33