Airtel — Wrong Information Given, High Call Charges | |||
Sir, My Airtel no is [protected], i have proted my no 3 months ago & my call charges where 30ps/min in second pulse, just from 17th OCT 2012 my call charges changed to 84ps/min. A day before i received and SMS saying "Your current tariff validity will expire in next 2days.Pls recharge with RC46 to continue enjoying all local calls at 1P/2Sec &100 local SMS free/day for 90days". As per the message i recharged for RC46 but the recharge was getting rejected, to conferm 4 the same i called up customer care 198 there the executes (floor Supervisor) says there is Server down so pls try to recharge later, & i keep on doing this till night nothing was happened, so today morning today i call up a customer care the executes said this offer was withdrawn from very long.... What the Hell!!! Why this Blunder. No one have a correct information. Really am regretting now moving to Airtel. I request the concern team to help me out with solution and also pls educate your executives. and take a serious action on such not to happen again. Thank You, Regards, Manju. Was this information helpful? | |||
 8 Comments | |||
Comments
i have airtel's Digital TV account in June 2009 .i called up customer care service in January 2010 and asked for the Nothing display in TV and Settop Box the person told me may be it is cause of clouds in sky and fog over there so I agree with him but regularly I have to wait 5 - 20 minuts to turn it ON. Now It takes 1hr to 3hr to turn ON. I complaint again in september they told me that my warranty has been disable after 1yr of purchase If you need Channels to view you have to purchase New Set Top Box from us at cost Rs.500/- but Airtel is not taking any responsiblity (Warranty) even if it install and service man has left my house warranty has been disble at the same time. Can you give me suggestion if I go to Consumer Court for it..cause its not matter of 500/- but ...
Airtel — company and supervisor provide wrong information
Gud morningSir first company don't provide me full balance on recharge of 30 after 48 hours
I contact to company
A supervisor says me I submit ur complain when I say to her that give me the complain no she refuse to gave me n says me u got msg but still not receive the msg
I second time contact to customercare a exuxative receive my call n put me on hold for more than 7 minutes
No any rply from her
Another time I contac airtel from diffrence number than she says there is no any comp,ain submitted by you
My number is [protected]
Till now i cany receiv my balance
Namaste Manju,
This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed on 18 Oct 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Hi,
Its already 3 day past now am facing this problem no one is still bothered my concern.
I am been charging very high call rates, pls resolve my issue ASAP by end of the day.,
Thank you,
Manju.
Its already 3 day past now am facing this problem no one is still bothered my concern.
I am been charging very high call rates, pls resolve my issue ASAP by end of the day.,
Thank you,
Manju.
Hi,
Its already been 5th day i raise a complaint, still no response.!!!
Is there anyone to bother to solve my issue...?
This shows your seriousness towards customers!!
Manju,
Its already been 5th day i raise a complaint, still no response.!!!
Is there anyone to bother to solve my issue...?
This shows your seriousness towards customers!!
Manju,
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AirTel — wrong information given by airtel
i have airtel's corporate account.i called up customer care service and asked for the ISD rates to call london.he told me Rs 6.40/minute. so i activated ISD on my phone.but when my bill came.it came with the charges of Rs9.20/minute.i again called at customer care and asked for same thing.he told me that its Rs 8.00/minute.agin i called up customer care and asked for the same.first he told me its Rs 9.20 and then told me its 6.40.so i don't know exactly what are the charges?and i have to pay so high bill amount because of a wrong information provided by customer care executive of airtel.