Airtel — wrong plan forced on us when we wanted to disconnect

Address:

Bangalore, Karnataka

We are a group of Professors from Bangalore using Airtel Broadband Connection Account No: [protected] & Phone No: [protected] under the Rs 999 UNLIMITED PLAN and it has been a pleasant journey so far.


Recently, in the month of April 2012 we wanted to disconnect as we going on 2 months vacation and we were not going to use the broadband services. Hence we decided to get the connection disconnected. When we requested for a disconnection, the retention team offered us an option and persuaded us to not disconnect. They sounded very convincing and we were so happy with their response and customer satisfaction initiatives.


They offered us a vaiver of two months and committed to not charge us for any fees and when we resume work they will start our connection.
They gave us the following Vaiver Req # 97282661.

We all got back after our vacations in June and started using the internet and were really impressed with Airtel's customer service as they had automatically reinstated the connection.

But to our dismay we received a very RUDE SHOCK... Now they have charged us and asking us to pay Rs 3700. And when we called and asked them to check into the problem, they are not ready to understand the situation and talking about some Migration cost and some other things when we have opted to UNLIMITED PLAN how can they change to a Limited plan ans charge us for usage.


Its really frustrating as they just dont want to listen to us and all the time we are put on a long call waiting ans sometimes it gets cuts in between.
Finally, the lady was very unpleasant and disconnected our phone without even understanding our problem. We are professors and we need internet for our academics and research work. This has put an abrupt end to our noble profession's deeds.

Then i wrote a mail to the customer care ([protected]@airtel.in) but to our dismay no one replied for a week. SO i resend it and still i have not received any reply. Then some recovery agents came asking for the payment as we refused to pay for cheating us. The worst thing was yet to come as he asked for Rs 6000 and we all were shocked as we are professors and not working for MNCs. This person who is interacting with us is also not understanding our problem. The shocking part is that he says that the whole call center support and waiver system is all just a scam, on our face and disregards them and says it is just to keep us on board. REALLY SHOCKING & UNETHICAL...

WE DONT KNOW WHAT TO DO....


Hence i am using this forum hoping atleast that will diagonize the issue and provide us a relief.


This is the first time we are facing issues with Airtel and its hard to believe that they are treating us like this as we all are Airtel users either Broadband or GSM and have had a pleasant relationship from over so many years.


I dont want to slander them or criticize them as there is a major mis-communication and goo[censored]p by the employees which is costing the brand so much. Ans we are professors and are decent people.

Please sort this issue and reinstate our faith in Airtel.