[Resolved]  Airtel — Wrong sms charges deductions

Address:

Delhi

I m using a airtel prepaid number [protected] ,Since 6 march 2012 i have started a
blackberry bill plan of rs. 129 in which 300 free sms per month were alloted to
me.but since then i have been charged for those free smses,inspite of my
regular complaints to theairtel company.every time a new executive attends the
call and when i call @customer care no. 198 of airtel they say call @ 7070 for
blackberry helpline,and at 7070 they say talk to 198 its a sms related problem.
Since june i m trying to tell my problem but they always say that you are not
charged for the same.but when one executive trued to understand my problem
andregistered the complaint no. Which is 44453300 on 1 september 2012 . I
recieved a call from airtel no.[protected] mr. Shiv kumar was unable to
understand my problem so he transferred the call to his senior executive.that
person toldme to try a test sms and check whether your sms charge is deducted
or not, on trying this at that timei was not charged.but when i asked him that
it happens usually that i am charged so he suggested me to generate your bill
for previous six month i.e. from march to august and told me that a total
charge of rs.50 will be deducted for your request its one time deduction,but i
enquired whether i will be charged 50/- per month , then he said nno . Just sms
EPREBILL_mar apr may jun jul aug and email id to 121. But on messaging it said
its wrong keyword type each month in a separate message. Ondoing so they
deducted rs. 300 for 6months of bill generation that to for checking their
fault.

on recieving the bills i was proved right that per month on every sms charges
were deducted from my account.i m enclosing you the copied of the bills and
kindly look in to thematter seriously for continously disturbing me for six
months.