[Resolved]  Airtel — Wrong Tax Calculation from last 12 years

Address:

Rajasthan

Dear Sir/Madam

I Rajeev Parashar using this phone no [protected] from last few months. But this was with me when Airtel start its business in Jaipur long back. Then because I go abroad so i disconnect this phone. Now few months back again I take this phone no.

I am also using land line and more then 4-5 Post paid no's of Airtel.

Few years back also i complain that your software which you are using for billing, In that Tax calculation system is wrong. At that time you have a plan that if any error in bill you will give discount of 100/-. So lots of months you give me discount. later when I talk to your resignal office in Jaipur they agree that some error and they will solve this problem.

If you wish you can check in the same phone no. by same name (Rajeev Parashar) old details.

Now again same error is coming in your bill. Today when i Talk to your customer care department that say its error of just 2 Pisa.

According to my information you have 152.2 Million customer as on 2010.

If you Charge from every customer even 2 Pisa, This comes 30,44,000/- every month

Now I not have my all present bills, Just sending you my 4 bills details. If you relay wish even I can submit 10 Years old bills also which I have till now with me.

Also your customer care persons don't know that what actually billing process. You can check the today's recording. According to her Tax money charged before discount. I requested to stop my phone that also she refuse.

Month May-12 12-Apr 11-Oct 12-Feb
199.00 199.00 106.13 115.54
135.30 269.40 79.50 78.70
2.20 12.40 1

Romming 27.00 135.00


Sum 336.50 480.80 212.63 330.24


Discount 117.17 200.72 39.90 66.40

Net Am. 219.33 280.08 172.73 263.84

Tax Rate 12.36% 12.36% 10.30% 10.30%

Actual Tax 27.11 34.62 17.79 27.18


Tax charge by you
27.13 34.62 17.79 27.20


Difference -0.02 0.00 0.00 -0.02


Now you check it and reply me please because if you are taking more tax from customers every month then in a year its comes 3,65,28,000/-. Which is a big amount.

Thanks and Reagrds

Rajeev Parashar