APC Complaints & Reviews

False and misleading advertising

Company advertised max 55dba noise for its model src6000uxi. But it is 70dba which is very noisy and cause hearing loss. Company be asked for complete refund of all the models sold.

APC — ups showing overload

sir ups no. jb[protected] now jb[protected] (under warranty period)
is shwing overload ever main supply is in
kindly advice me to solve it..............

Apc backup UPS — Not working

we have purchased the Apc back-Up UPS 150 VA with USB interface on[protected] from Cube performance Systems .

Kindly Help us our work is held up.


For any clarification kindly contact 2432381 / 2232065
Email id : [protected]@rediffmail.com

Plesae log one more complaint to apc and get it done its very much easy

Apc Inverter-battery Complaints - Unethical and illegal response FROM APC C1-[protected]
View all Apc Inverter-battery complaints
Apc Inverter-battery
Posted:[protected] by Sunil Devidas Bobade Send email


Unethical and illegal response FROM APC C1-[protected]
Customer (sunil bobade) - 10/18/2009 04:10 PM


Kasturi Reddy madam,Sanjay dubey, APC SERVICE CENTRE, bANGLORE, MUMBAI.
complaint no :C1-[protected].
i HAVE BEEN IN TOUCH WITH YOUR CALL CENTRE EVERY OTHER DAY REGARDING OVERHEATING OF BATTERY.
I haved mailed my complaint to you more than 10 times, also to one sanjay dubey as per your advice.But you people dont bother to respond.
Please advice what is PM record, because of this very reason my battery claim is again being rejected despite being in warranty. In APC warranty terms and conditions nowhere it is written battery has to be ONLY maintained by APC PERSON. Even customer can take care of HIS battery by filling water.I was adviced by dealer to maintain battery on my own as APC doesnt visit for such SILLY things.
Earlier my claim was rejected because of purchase date goo[censored]p and now because of PM record. How many excuses you will search for to run away from responsibilities.
it has been MOST disgusting response from APC Service centre.I have registered a complaint regarding overheating of battery under warranty.complaint no C[protected].The battery was purchased on 15/07/2008 for which i have submitted photocopy of invoice (invoice no 153)from dealer to your service engineer.But without checking purchase date on invoice,Apc earlier closed my complaint SAYING ITS OUT OF WARRANTY and my battery claim was rejected.I have raised a new complaint regarding this to APC,new complaint no is C1-[protected].Now you have come with the FRESH excuse that PM record is not available.This is frustating.

Even Your service engineer from Arnav Enterprises, Airoli, Navi Mumbai, 400708 who visited my place didnt bother to bypass the dangerously overheated battery from circuit.He left us at the mercy of god and said us to continue using battery till it burst.

I STATE ,I continue to use overheated battery under warranty, if anything goes terribly wrong with battery(if it bursts),APC Shall be SOLELY held responsible.

Please act swiftly or i shall be forced to refer my complaint to consumer forum.Issue is not of few bucks, but of multinationals who dont bother to practice ethics in business.I as an customer will fightback such tendencies.
SUNIL BOBADE

After a long follow up with APC and its state sales manager i was able to get a brand new UPS and its been working fine since last 15 days. :-)

If they had responded promptly, i would not have had to post the above concern ;-)

REMEMBER APC ARE SELLING RECONDITIONED UPS IN INDIA .THEY ARE CHEATING US.I SWEAR NOT TO BUY APC UPS AT ANY COST.

Sir,
We have purchased APC UPS
The following Sl. No. BB[protected] old no. & New no. BB [protected] o[censored]PS need to be replaced because UPS are not backing up properly and during power connection it is going on stand by mode and switching off. please solve the problem immediately
My Self
Sujeet kumar(Dolly)
Add. Nagla Rati, Tundla Firozabad U.P.
[protected]

I purchased APC home lighting UPS 800VA product serial number BB[protected] and supplier part number HI800SQ on 15th June 2009 with two years warranty. On 6th May 2010 the UPS started showing faulty signal and stopped functioning. Then I contacted the customer care unit at Bangalore and made the complaint. Thereafter as there was no response, I made repeated calls. On 15th May 2010, when I made the fifth complaint(CI-[protected]), I was told by the representative in the customer care unit that the service engineer Mr.Prashanth has given a report that unit is working fine and there is no problem. I do not know who this Mr. Prasant is. I have not spoken to him and he has not visited my place. The report given by Mr. Prashant is false. Therefore the option is to approach the Consumer Court to get justice.

Inbanathan

I AM ALSO SUFFERING AFTER BUYING APC UPS.PLEASE GUIDE ME .MY E-MAIL ID IS----jeet.[protected]@gmail.com

Hi:

Please check with APC Call Center they may require a Proof of Purchase to validate the warranty support.

In that case you can either email the scanned copy of the Invoice to the email address tye provide or Fax the same to the Local Service Provider.

Thanks,
- Muthu, Saliya Sytems

Hi All:

You can covery your Inverter by executing AMC Contract with APC, so you can avoid the costly service cost.

We are APC Dealers is Chennai, Tamil Nadu.
After the Warranty period you can execute an Extended Warranty contract with APC.
Here are the two Options:

1) While your Inverter or UPS is in warranty period you can extended it by an year. The Cost for HI800Q 800va Inverter is Rs. 1400/- Inclusive of Taxes. (for a year)

2) If you equipment is out of warranty you require to take a min of two years AMC / Warranty contract with APC. 2 year cost is Rs. 1400 x 2 = 2800/-

THE AMC / Ext. Warranty is the same as APC warranty - On-Site Replacement of the Inverter/UPS. No charges for Site Visit or Spares.

Please not the batteries are not covered by AMC & Extended warranty, as they are consumables.

We are authorized dealer of executing the AMC / Extended warranty in India.

You need to send you Equipment Model No: Serial No, Purchase Date (Scanned copy of your bill), Name, Address, Land line and Mobile Phone, to saliyasys(at)gmail.com and courier us a cheque / DD. and within 3 days from payment you would receive an APC AMC Contract by e-mail.

Extended Warranty / AMC is similar to APC warranty, you can book you complaints by calling the call center and quoting you equipment model, serial no and AMC contract No.

Feel free to reach me if you need any clarifications, Muthu[protected] Hope this comment is of help for the APC Customers...

Thanks - Muthu, Saliya Systems (P) Limited, Chennai

4 MONTHS AGO, I BOUGHT A 1.5KVA APC UPS FROM AN AUTHORISED APC DISTRIBUTOR. ON INSTALLATION, THE UPS NEVER WORKED, I TOOK IT TO APC WARRANTY CENTRE(SAI) AND THEY SAY THAT THEY ARE WAITING FOR SPARES FROM ABROAD. THIS UPS WAS NEW AND I DIDNT EXPECT ISSUES OF REPAIR TO ARISE BUT THEY CONCERNED ARE LESS CONCERNED ON HOW LONG A PERSON WAITS TO BE SORTED.

CAN APC PULL OUT OF THE KENYAN MARKET IF THEY CANNOT SUPPORT THEIR PRODUCTS!!! ITS VERY ANNOYING.

We are in contract with APC for AMC for our APC make UPS. The contract is with M/s Powertronix. The service provider is not responding properly and due to pathetic service, our operation is getting disturbed. We have paid the full advance for AMC and feel that the service support is not as expected.

I have been supplied UPS Back-UPS (ES 500 ) BE 500Y-IN sl No. BB[protected]
with local battery by Ahmedabad distributor sl no. 0603001 make Championby M/s Power-Tech. Please let me know that you are supplying UPS with ibid said battery if not replace it.

Yes I face same problems. I am from Delhi. These APC Products are very bad. I brought APC UPS June 2009 and within warranty period APC UPS Plug Holes are melted. I complaint to APC customer care. The promise me to replace me new UPS. After some times they came with new APC UPS the after few minutes later they decide that they cant replace this UPS and taken back new UPS. I complaint again they give me funny excuses. And never ready to replace new.

MY SUGGESTION TO PROSPECTIVE CUSTOMERS - GO FOR APC PRODUCTS IF YOU LOVE HARRASSMENT, SUBSTANDARD SERVICE, MENTAL TORTURE, AND CALLOUS REPONSE ROM THE COMPANY.

Pls u decide u will be buy in future APC products.

Apc Ups — on/off switch problem, billing for more components, excess service tax collected.

After the warranty period, they twisted our arm. The problem was with on/off switch. It has to be pressed 3 or 4 times to start the UPS. They said the service charge is Rs.250/- + switch cost RS.50/-. We insisted the part should be changed in our house, they agreed. Technician came, checked the UPS and confirmed the need to change only the switch. He did not bring the switch. His boss, over phone requested us to send the PCB to their office. We allowed it and commited a big blunder.

Next day we were shocked to hear that 2 Mosfets and some diodes need to be changed apart from switch. They increased repair charge to Rs.675/-. If this is not agreed, we have to shell out Rs.250/- to get back the PCB without any repair. I cannot understand as to how the UPS worked even with the faulty switch in the presence of their technician when Mosfets and diodes were burnt on PCB. This is a pure lie to charge more since customers usually donot know electronics. They were in no mood for any argument since they hijacked the PCB and they are sure to get a minimum of Rs.250/- as service charges.

They sent the PCB with a new switch and we saw fresh solder on the Mosfets terminals but not on the diodes. On our demand they have returned the defective switch, Mosfets, but not diodes. We still believe that they just applied fresh solder on the original Mosfets. The defective Mosfets they returned are taken from their scrap box.

They have billed for Rs.601/- and Rs.74/- as service tax @12.36%, which is wrong. They must charge service tax on only Rs.250/-as service charges and VAT @4% on the remaining replaced components cost.

This APC authorised service centre is in no mood to accept this way of billing. Ultimately they are collecting more tax than was specified and paying it to the government.

Their new UPS ' ES 500 ' is available for Rs.1900/- in the market. After the warranty period, we were forced to pay 1/3 rd cost of the new unit for the first repair and we were denied any guarantee for this service. Going by this, if two more repairs are conducted on this UPS, we would spend the cost of a new unit. So, we decided to close the doors for further repairs and any new product of APC.

Next time we have to opt to buy a brand which offers "life long free service" (components reasonably charged) or buy a low cost local brand on "use & throw" basis. We should not allow any part of the UPS to be taken to their office and must insist the service to be done at our place.

Hi All:
We are APC Dealers is Chennai, Tamil Nadu.
After the Warranty period you can execute an Extended Warranty contract with APC.
Here are the two Options:

1) While your Inverter or UPS is in warranty period you can extended it by any year. The Cost for 500va UPS is Rs. 600/- Inclusive of Taxes.

2) If you equipment is out of warranty you require to take a min of two years AMC / Warranty contract with APC. 2 year cost is Rs. 600 x 2 = 1200/-

We are authorized dealer of executing the AMC / Extended warranty in India.

You need to send you Equipment Model No: Serial No, Purchase Date (Scanned copy of your bill), Name, Address, Land line and Mobile Phone, to saliyasys(at)gmail.com and courier us a cheque / DD. and within 3 days from payment you would receive an APC AMC Contract by e-mail.

Extended Warranty / AMC is similar to APC warranty, you can book you complaints by calling the call center and quoting you equipment model, serial no and AMC contract No.

Feel free to reach me if you need any clarifications, Muthu[protected] Hope this comment is of help for the APC Customers...

Thanks - Muthu, Saliya Systems (P) Limited, Chennai

sir

iam having one 2KVA ups at my office.it's under warranty .it's not working now, means notpowering on.i want to register the complaint in APC for that, but i don't know the contact details of them, please give me the contact details of APC

thanks and regards...

I am working in Omega -Elevators and my company will be purchased a large amount o[censored]PS of 1500 VA and 1100 VA, instaled so many branches, so one UPS is instaled in Varanadi in my lift he is not working UPS detail is given
BR1100CI-IN
NB[protected]

plz solved my problem as soon as posible.

Regards
Alok Kumar Singh

APC — Didnt receive my courier

Hi,

I havent received my 2 parcel yet thought it was shipped 10 days back, One is from taiwan and one is from China.

EE[protected]TW

EB[protected]CN

APC — NOT WORKING AGAIN.

Referring to my complaint dt.1-3-2009 in this forum, I wish to say that the UPS has again stopped working from today, even after shelling out one-third cost of the new piece as service charges in February '09. As second time repair is not economical, I decided to throw this APC product into scrap and buy a new one in OTHER BRANDS.

Sir,
02 Nos. UPS are Not in working condition i.e. Srl No. JB[protected] and JB[protected]
this complaint already noted in your Engineer while installed LAN/WAN eqpts at this Sector HeadQuarter. No action taken from your side . Please send reply for our further n/action

APC — Inverter not working

Invertor not working from past 3 to 4 days
Model No: HI8005Q
Serial No: BB[protected]/BB[protected]
complaint No: C[protected]

Respected Sir,



I undersigned an ex-employee of your furnishing division located in Kharchi, Jhagadia – Gujarat, retired on 31st July, 2008 after completion of 58 years. Present VP Shri K M Sharma has retired me from my job. On 1st August, 2008 I finished all the documentation formalities and submitted all the required papers and letter in prescribed format and also filled the forms for gratuity, PF, Superannuation and FPF.



Almost after two months I received PF claim and Gratuity and GM HR Col. Aluwaliya also forwarded my superannuation application to relevant dept. which is coming to me on time. But till now no response is being received by me for FPF and even my documents are not forwarded to the PF dept. till date.



As per rules FPF relevant forms, photo and account details are already submitted to your Bangalore office which after verifying by Bangalore office by Mr. Rajesh Sharma – Director (Finance) should be submitted to PF office. In this issue after my several inquires and phone calls to Mr. Laxmi Narayan GM Finance, he has advised to communicate with Mr. Ramesh Kumar as he is looking to FPF.



Around three to four time he confirmed me that today he will submit my paper after verification to PF dept. But it is regretful on every inquiry he is saying that “positively he will submit my PF papers today”. But nobody is giving complete and right details regarding the same issue to me. I have also asked the reason for delay in forwarding the documents, but every time he is saying that today he is forwarding the papers. However lastly I am approaching your good self to provide me justification and reason for abnormal delay and when your Bangalore office will proceed in the matter.



Hoping for a favorable and prompt response to the above matter.



Thanking You,



Yours truly, O. S Gupta
3028 Ayudya Nagar
Link Road
Bharuch-392 001
Gujarat
Mobil [protected]

Respected Sir,



I undersigned an ex-employee of your furnishing division located in Kharchi, Jhagadia – Gujarat, retired on 31st July, 2008 after completion of 58 years. Present VP Shri K M Sharma has retired me from my job. On 1st August, 2008 I finished all the documentation formalities and submitted all the required papers and letter in prescribed format and also filled the forms for gratuity, PF, Superannuation and FPF.



Almost after two months I received PF claim and Gratuity and GM HR Col. Aluwaliya also forwarded my superannuation application to relevant dept. which is coming to me on time. But till now no response is being received by me for FPF and even my documents are not forwarded to the PF dept. till date.



As per rules FPF relevant forms, photo and account details are already submitted to your Bangalore office which after verifying by Bangalore office by Mr. Rajesh Sharma – Director (Finance) should be submitted to PF office. In this issue after my several inquires and phone calls to Mr. Laxmi Narayan GM Finance, he has advised to communicate with Mr. Ramesh Kumar as he is looking to FPF.



Around three to four time he confirmed me that today he will submit my paper after verification to PF dept. But it is regretful on every inquiry he is saying that “positively he will submit my PF papers today”. But nobody is giving complete and right details regarding the same issue to me. I have also asked the reason for delay in forwarding the documents, but every time he is saying that today he is forwarding the papers. However lastly I am approaching your good self to provide me justification and reason for abnormal delay and when your Bangalore office will proceed in the matter.



Hoping for a favorable and prompt response to the above matter.



Thanking You,



Yours truly, O. S Gupta
3028 Ayudya Nagar,
Link Road
Bharuch-392 001
Gujarat
Mobil [protected]