[Resolved]  Aqua Double Sim Mobile From Deal 4 All Sbi Card Offer — DESIRED PRODUCT NOT SENT

Dear Sir,
I Mr Atul K Sontakke working as "Sr Analyst" in a oil sector company(BPCL) wants to make a complaint against Deals 4 all, SBI cerdit card consumer offers.
I had ordered for a Aqua Duel Sim mobile as per the brouchur 2008.in a first week of Jan 2009 for amount of Rs 3150/-.As per the ordered they had sent me the delevery on 24/01/2009, while opening the parcel I shocked to see the mobile phone, because i have not received my ordered product, they had sent me wrong product of same company.immidietly i phoned their customer care no[protected] and talked with Mr James regarding the problem, but he was unable to understand and saying me that we had sent you the product as per your ordered, i discussed with him around one hour then he replied that the product they had sent having the same features and same price.so you pls use it.
on this conversation i told him that, " boss" pls send me the only those product that i want, then he says that he will call me on 26/01/2009, on 27/01/2009 i phoned him then against he says that wait for two days, it means that he is deleberately doing late .
So pls help me in this matter to solve this problem,
Expecting your positive reply,
Regards,
Atul K Sontakke
Sr Analyst
B.P.C.L
[protected]