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[Resolved]  Aquaguard Classic — poor customer care

We had brought a new water purifier and after a year the machine stopped working When we contacted the customer service the reply was not good But atlast we got it right

After just two or three months the machine again went to trouble When we contacted the a Eureka forbes service shop We didn't get the right They forced us to take insurnace for the machine but never had they shown any interest in getting the machine right We had contaced them over 10 time But they have never showed up
Complaint marked as Resolved Aug 13, 2020
Complaint comments  33 CommentsShareTweet

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YOU BLUDDY MONKEYS MY AQUAGAURD PURIFIER IS NOT WORK PROPERLY SO PLEASE REPAIR MY AQUAGAURD 7002

after sale service is not available — aquaguard Classic is not fuction

Aqua guard Classic model Water purifier.At start its red light olly blink.Supply of water not fuctioning.

Eureka Forbes - Aquaguard Classic — Non Responsive

I have an Aquaguard Classic under AMC for 2 years and whenever I call them for service, either the 3 phone lines are always busy or the Centralised Number 39883333, do take the complaint and conveniently ignore about it. One has to ring about 20 to 25 time in a span of 15 days and then too trhey are very complacent in service. Now they have given 3 numbers to contact which is perpetually busy. Is there not any system in a highly developed, knowledgeable and high tech IT super power of the world to look into such measly problems?
I am calling aquagaurad service center but no one is there to pick the call, , its really frustrating.
we wanted the aquaguard classic model to be re-installed at our place alongwith servicing but the utter negligiance and cold responce from the companys service staff and call takers left us wondering that is it what we were promised while purchasing this model.
Please tell me the Aquaguard service telephone number
Im prasidha purchased aqua gurad reviva model and called for the service the technician had attended the unit but im having same problem and now im asking for the senior technician these customer care people are least bother to send. They are literally cheating that today he will be coming .
I AM USING REVIVA RO SINCE LAST 3 YEARS AND NOW THE TDS IS 20 .I CALLED SERVICE PERSONE BUT THEY DO NOT HAVE ANY SOLUTION HOW TO MAKE IT CORRECT. MY RAW WATER TDS IS 495 IN SUMMER.
I had registered my complains on 28th April till no one has come for rectification let me know what is the problem I am not seen such a worst service.
Following details are ready reference:
1. Req No. -[protected]
2. Cust No. -[protected]
Now I am in Erode- Tamil Nadu. Recently transferred from other state. I have informed/ requested to come and fix my Aquaguard in my residence. But, every day I am getting good reasons from your people why not to come, no results. This type of service I am not seen anywhere.
Hello,
Sir/Mam
I have informed tht I have purchased aqua guard water purifier in the year 2005, the service provider was giving his techninal services since last three years, but in this year 2009 since 5 or 6 month the service provider is giving us very bad service, and they are not attending calls properly, our yearly bill submitting date is 31st may but due to bad services we didn't paid, my aqua guard purifier is not work properly, its really frustrating, Its request please kindly help us( Contact No-:[protected] Mr.S. Chatterjee, [protected] Mrs.Chatterjee(Allahabad)
Dont buy aquq Guard product.Very poor service.No point of time dont go for AMC. useless and hopeless people.They give promise and commitment but never they will honour it.Lot of products are available in the market go for it.I am fed up with service .I can't write more than this.
i have telephoned to acquaguard service center to change the filters of acquaguard which have been installed in my residence till date no response
we have purchased a Aquaguard RO system in Aug 2006 and they promissied to provide to service visit every 6 months for the period of 2 years free. But till now they havenot given service support, Our Aqua system totally down for more than month. I registered complaint at madurai -tamilnadu office on 15.06.2009.

Still they have not attend the complaint.

Cpmplaint No : 81432500 dt 15.06.2009.
i'm calling since 1 month no one is responding for instalations .what shoud i do? takeback the instrument.. i;m fed up of calling.
THIS IS TO INFORM U THAT THE TECHNICIANS U R PROVIDING IN VISAKHAPATNAM ARE INEFFICENT THEY DO NOT KNOW HOW TO REPAIR THE MACHINE AND MISHANDLING AFTER INFORMING THE SAME TO THE SERVICE MANAGER HE DOES NOT CARE THIS IS SPOILING THE REPUTATION OF AQUAGAURD IN THE MARKET PEOPLE LIKE ME WILL EXPRESS MY EXPERIENCE TO EVERYONE I COME ACROSS . VISAKHAPATNAM PH NO [protected].
Most horrible service standards.No one attends to calls sincerely - call centre people keep on repeating that the complain (no. 55352606 on 10th Sep'09) has been forwarded and shall be rectified by day end but no one turns up. This despite the fact that we have bought an AMC for our machine on 31st Aug'09 (just 10 days back). First I was told that the problem will be rectified within 24 hours which on the second day was changed to 24 working hours and was also clarified that they have 12 working hours in a day so the actual turaround time is 2 days. On the third day when I checked up as to how many working hours are there in their day - they say it is 9 hours a day!!! It is the most ridiculous thing I have seen where the company changes its working hours everyday to justify their inefficiency...
i am santosh kumar acharya resident of bhubaneswar, i have an amc on nova machine . i have lodge complian several times to service care no[protected] from dt 03.09.2009 to till today.every time they are giving me a new complain no & they are not attending my call.
santosh kumar acharya
AQUAGUARD SERVICE IN JABALPUR IS VERY POOR. WATER IS NOT COMING OUT OF THIS MACHINE.I CONTACTED MR. VINOD SEN- MOB NO. [protected]. AMC IS VALID TILL[protected]. MODEL IS CLASSIC WITH E-BOILING +. ALSO CONTACTED SERVICE CENTRE. KINDLY HELP ME.

AquaGuard classic — Not Attending the AMC

Dear Sir,
We are the consumer of Aquaguard classic and the AMC is also given but nobody is coming to repair it.

Our Addr:
National Institute of Open Schooling
19/17 K.G. Marg Kutchery Road
Allahabad - 211002
Phone:[protected],2548149

Regds
Regional Director

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    Eureka Forbes Address
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