[Resolved] Aquaguard Total Ro Reviva — Poor service

ranjeetjh

from Gurgaon, Haryana

Address:

Dhanbad, Jharkhand

Dear,
Sir I have purchase your product Aquaguard total RO reviva on 26.06.2009 with order form cum reciepet No.[protected]. My Eurohelpline Customer No.[protected] .
The company also provides four service checkups free for one year with the purchase of product . But up to now 27.05.2010 about 11 month only two service checkups free has been given to me and it is also not carried on perfect date and tome due to which my Aquaguard is not working properly and when I call your Service technician he says me to pay the extended service plan charge.I think the fault may occur due to his poor service then why I will punished. The behaviour of your service technician Mr.Shambhu paul is too rude .
Therefor I request you to take proper action so that we can recive better service and also replace my Aquaguard defective parts as soon as possible because my family member al ready suffring from major disease .
Your's faithfully
Name- Ranjeet Roy
Krishna mension,Shakti Market
Vill - Shiv puri
Po - Bhuli
Dist - Dhanbad (Jharkhand)
Mo NO. [protected]
Order form cum Recipet No.[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

shyam.kanthakatla

from Hyderabad, Telangana

I have a similar issue. I sent a mail a month ago but no response as of now from the company. And calling the customer care is no use. I'm attaching the same mail here.

"" Hello Sir/ Madam,
Good Afternoon!!! I'm Shyam( cust no:[protected]) from Hyderabad. I purchased an Aquaguard Total Reviva unit for about 9900/- on 31st May, 2010.
==> During the demo the sale associate( Chandra sekhar Reddy) has informed us that the Unit will be under WARRANTY for a period of one year. Specifically I asked does the Unit as a whole comes under warranty, for this he said everything will be under warranty. Only thing he said that I have to replace some parts for every year or their life.
Everything was fine for 4months. We loved the taste of water from the filter.
==> But after 4th month the purifier wasn't working properly. I raised a complaint with Euro Helpline. A service technician had come after 10 days of my complaint (unlike the two working days promise). By introducing his name as Mr.Raju, he checked the unit and said that its not working properly because of the low water pressure. I told him that there is no chance of decrease in water pressure since installation as we didn't do any change to our water supply. I asked him if its water pressure issue then how the purifier worked properly for 4 months.. he didn't had any answer for it and left.
==> I again called Euro helpline so many times but only after 5th time I got a request raised again with a request number provided to me at this time [protected].(23rd october, 2010) but no one has turned up till 9th of november (15days). Thenl I went to office in Eurekha Forbes Office in Hyderabad Personally to verify the status, one manager by named Mr. Krishniah has assured me that he will send the technician and as said technicians by name Mr.Satish and Mr.Raju([protected]) have come and checked to finally inform me that a something called RO Membrane is not working and to replace it I need to pay for it. I got shocked as with no fault of mine if the item is defective and in warranty I'm asked to pay for the repair.

Sir/ Madam my concern is why should I bear loss when there is no fault of mine. Please kindly help me to get the defective part replaced or the entire thing to be replaced.

Thanking You,
Your Sincerely,
Shyam Sunder Reddy Kanthakatla,
Cust ID : [protected]
Address:
18-13-17/A/3, Bandlaguda
keshovgiri, Hyderabad-500005

Phone No: [protected] / Alternate no:[protected].""

so all buyers be-careful before purchasing Aquaguard water purifiers.