[Resolved]  Aquaguard Water Purifier — poor service

Dear sir

I have purchased a water purifier(spring fresh ) AQUA SURE with POWER BOILING for Rs.13, 500-/- from AMRIT AGENCIES, sector 7 chandigarh on[protected].The salesman told me that this machine is equipped with special feature of power boiling and the mantainance cost is very low as compared to others(only Rs.250 for the candle that is to be replaced once in the wlole year). In less than 4 months, it started making heavy noise and stopped working.

I called AMRIT AGENCIES on 18th sep 2008, they gave me another number[protected] to call, which turned to be your authorized service agency. I called to that number, the technician came out on the third day (21st sep 2008), he opened the machine and do some repair.He then told me the machine was installed wrongly (said the person who installed the machine earlier was a plumber not a technician).the noise is due to low water pressure (but the pressure was not low ).I asked him about power boiling feature but was shocked when he said there is no any feature in it, it is just trade mark.

I was again shocked when i enquired about the annual maintainance cost, the amount he told me was very very far away from the amount told by sales man of AMRIT AGENCIES.

Any how, after he left, on the same day evening, i found out the same problem and in addition one more problem occured, so i called back to the service agency at 4 pm to have the technician come back, they told me that the technician might give me a call back or will visit on very next day, but he didnt.

On monday 22nd sep 2008 i again called them, the person who attend the call told me that they had given my address to the technician and he will reach my residence by afternoon, but nobody came .I again called on friday 26th sep 08, monday 29th sep 2008 and wednesday 1st oct 2008, but still waiting .

IS THIS REALLY A EUREKA FORBES ?? who sends plumber to install the machine and gives demonstration. I THINK THIS COMPANY DOES NOT PRODUCE GOOD APPLIANCES AND HAVE ABSOLUTELY NO COMMITMENTS TOWARDS CUSTOMER SERVICES WHATSOEVER.

I am just disgusted with EUREKA FORBES, and this is the first major appliance I've ever purchased of this brand...What a record this company have for lousy customer service. I would not recommend products of this brand to anyone, and I will never buy another one of there products.

i had even mail my complaint to their customer care but nothing works.


thanx

Vijay adlakha
#1014, Sector 10
PANCHKULA
HARYANA
Contact no.:[protected]
[protected]