[Resolved] Aramex Couriers — UNDELIVERED SHIPMENT, NO PROPER RESPONSE | |
I, Appalla V. M. Sarma, contact number: [protected], bought a mobile phone through internet at NAAPTOL on 9th of Feb, 2012 which has to be delivered to my parents at Visakhapatnam, Andhra Pradesh. The order was shipped through ARAMEX COURIERS and the shipment number was [protected]. My parents had not yet received the order. Regarding this, I called ARAMEX COURIERS on 24th of Feb. 2012 for knowing its status. I got a reply that the order was delivered on 14th of Feb 2012 by the addressed. In fact, my parents did not receive any order till today. The address mentioned on the shipment is perfect. Regarding this I complained with ARAMEX COURIERS customer service on 25th of Feb. 2012. I was replied that the investigation regarding this issue was initiated and gets solved within 24 to 48 hrs. I gave them the required time and again contacted them on 28th of Feb. 2012. I came to know that the same old story is getting repeated but no investigation was done or no complaint has been raised. Two days later, I once again called ARAMEX COURIERS regarding the update but got the same reply("Investigation is going on and get solved in 24 to 48 hours) Even today morning, I once again called ARAMEX COURIERS with a little amount of hope left and again got the same reply. I completely got fed up with the services of ARAMEX COURIERS. All the information submitted here is true. APPALLA V. M. SARMA mobile: [protected] email: [protected]@gmail.com Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Dear Sir,
I had booked “ASPEN BP-103H Fully Automatic Digital Blood Pressure Monitor” from Indiatimes shopping on 18th October 2012 vide order id[protected].
The same was shipped via Aramex couriers on 20th October 2012 for delivering the same to my address. According to Aramex they have attempted delivery on 22nd October 2012 at 4:15 PM with the remarks stating that “Customer refused to receive the shipment”. I would like to point out over here that no personnel of Aramex couriers had come to deliver the shipment even though my wife was in the house from 3pm onwards on that day.
I called Aramex on 25th October 2012 at approx… 10.30 AM and spoke to Mr. Vinod who confirmed that my parcel will be delivered between 2PM and 7PM on 25th October 2012. Again I wish to point out that no personnel of Aramex couriers have come to deliver as I was there in the house the full day.
They have also updated their website stating that an sms was sent to the customer. I have not received any SMS.
I would like to ask Aramex below points:
1. Who did they send on 22nd October 2012 and who refused to accept the parcel?
2. Why did they not leave a missed you note so that we can contact them?
3. Why did they not try to deliver the parcel on 25th October 2012 inspite of Mr. Vinod’s assurance?
4. To which mobile number did they send the sms on 25th October 2012?
Also can aramex couriers be punished for this miscommunication in the court of law?
Regards,
Fariborz P. Zaigar
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I had booked “ASPEN BP-103H Fully Automatic Digital Blood Pressure Monitor” from Indiatimes shopping on 18th October 2012 vide order id[protected].
The same was shipped via Aramex couriers on 20th October 2012 for delivering the same to my address. According to Aramex they have attempted delivery on 22nd October 2012 at 4:15 PM with the remarks stating that “Customer refused to receive the shipment”. I would like to point out over here that no personnel of Aramex couriers had come to deliver the shipment even though my wife was in the house from 3pm onwards on that day.
I called Aramex on 25th October 2012 at approx… 10.30 AM and spoke to Mr. Vinod who confirmed that my parcel will be delivered between 2PM and 7PM on 25th October 2012. Again I wish to point out that no personnel of Aramex couriers have come to deliver as I was there in the house the full day.
They have also updated their website stating that an sms was sent to the customer. I have not received any SMS.
I would like to ask Aramex below points:
1. Who did they send on 22nd October 2012 and who refused to accept the parcel?
2. Why did they not leave a missed you note so that we can contact them?
3. Why did they not try to deliver the parcel on 25th October 2012 inspite of Mr. Vinod’s assurance?
4. To which mobile number did they send the sms on 25th October 2012?
Also can aramex couriers be punished for this miscommunication in the court of law?
Regards,
Fariborz P. Zaigar
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We sincerely regret for the inconvenience caused to you. We regret to inform you that the shipment is untraceable till date and all our warehouse searches have proved negative. We have already updated the shipper on this incident and request you to kindly coordinate with them for further details with regards to replacement for this shipment.
Please do let me know if I can be of any further assistance.
In closing, we once again regret the inconvenience that you have encountered due to this incident.
Regards,
Mayur Banpel
Customer Service Manager - West
aramex India Pvt. Ltd., India Regional Office
Tel: +[protected], Fax: +[protected]