[Resolved] Asha & Sons Samsung Ac — Samsung 2 ton ac not working after servicing of gas leakage problem

tapesh_kumar11

Address:

Allahabad, Uttar Pradesh

Hi,

I had purchased the AC in the month of April 2012.name of Rishu Chaurasia.
I was buy AC from Asha & sons company.I have complained this shop but he also get a no any response.
My stopped cooling this summers in few days after routine servicing.
Samsung Service is also get a no any response.

After checking it was observed that the Gas is leaked. The Samsung officials took the Ac to workshop and got the leakage repaired.
At the time of transit some other part got broken and cooling is not working since then.

We have tried to follow up with the Samsung care officials on weekly basis, still no action is taken. After every visit, its explained that we shall get the Ac repaired at workshop and call you to get the Ac picked up.

NO ACTION IS TAKEN TILL DATE. Its really frustrating to follow up this every week, with no action as a resultant.
I had not observed such careless behavior in past.I want to replace New AC.

I would cordially request you to get the Ac replaced.

Contact Details: Tapesh Chaurasia – [protected].

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Jan 13, 2017

Complaint marked as Resolved

Verified Support

Jul 10, 2012

Samsung India Customer Care's response Dear Customer,

Greetings of the day !

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. Thank you for sharing your details. Our service specialist would get in touch with you shortly.

Thanking and assuring you for best services always.

Regards
Samsung Team