[Resolved] Ava Merchandising — Non-delivery of goods | |
Complain against AVA Merchandising / AVA - The Dream Merchants : An ISO[protected] Company (Website: http://www.avamerchandising.com/) Along with ABN AMRO Credit Card statement, I received a catalogue containg products from "AVA - The Dream Merchants : An ISO[protected] Company". These were special offers from AVA - The Dream Merchants to ABN AMRO Credit Card holders. Later I learny that they have similar tie-ups with other banks as well as some low cost airlines. (http://www.avamerchandising.com/tieup.asp) I placed an order for 101 piece dinner set with AVA Merchandising (order confirmation number[protected] on 23rd August 2008. SMS confirmation said that ordered goods would be delivered within 2 weeks and the agent taking the order said that ordered goods would be delivered within 3 weeks. (Is this how an ISO 9001 company "MAKE PROMISE"?) Today being 30th September 2008, is the 38th day after order placement. I have still not received the 101 piece dinner set (even after 38 days i.e. beyond 5 weeks). (Is this how an ISO 9001 company "KEEP / BREAK PROMISE"?) I sent mail to the following email-id once on 15th September and again on 24th September 2008: [protected]@avamerchandising.co.in [protected]@avamerchandising.com [protected]@avamerchandising.co.in They didn't even bother to respond. (Does an ISO 9001 company believe in "SILENCE IS GOLDEN"?) I tried to track my order through http://www.avamerchandising.com/Tracking_Investment.asp. The site does not even work. (Is this an ISO 9001 company's way of being "CUSTOMER FRIENDLY"?) Tried contacting them over phone. SURPRISE! SURPRISE! They have a toll free number for taking orders but a chargeable number for tracking orders. They keep you waiting sometimes for 30 mins. or even more, sometimes they just dis-connect, sometimes they say that the goods are with courier company but they do not have any mechanism to check status of delivery. Finally they said that ordered item has been despatched supposedly on 18th September through First Logistics and gave me a reference no. I then checked that at http://www.firstlogistics.biz/home.html and got a message "Sorry Consignment Not Found." In essence, a false reference no. (Is this an ISO 9001 company's definition of "CUSTOMER CARE"?) Meanwhile, sent a mail to ABN AMRO customer care sharing my experience: Although you are not liable for this transaction (as per your offer document - terms and conditions), I would like to bring to your notice the unprofessional behaviour of AVA Merchandising - they do not CARE to inform customers in case of delay or provide any explanations. If I call them, the sales guys just puts the phone down without any communications. The experience is similar to what others have related in various websites. At least, do me a favour - could you please provide an escalation point in AVA Merchandising to whom I can register a complain. Cases like this will tarnish your image. You should seriously review your associations with partner companies from time to time. (THEY DIDN'T EVEN THANK ME FOR THAT !!!) Finally thought of sharing my experience in this site (JOINING THE "DUPED" PARTY). Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 10 Comments | |
Comments
Still no reply through email.
However, after repeated reminders, follow-ups and swearing over phone for a minimum of 12 times, I finally received the goods on 17/10/2008, 55th day after order placement.
Not happy with the overall quality, though. But I am too tired and frustated to pursue any further.
However, after repeated reminders, follow-ups and swearing over phone for a minimum of 12 times, I finally received the goods on 17/10/2008, 55th day after order placement.
Not happy with the overall quality, though. But I am too tired and frustated to pursue any further.
please detail i053
Kindly note same thing happend with me, I have purchased morning walker, which was faulty one, they took the same for repairing, returned without repairing.
When complaint again, they took it again and almost two- three months have passed they have not returned the money to us.
Govt.Should ban these kind of organization, as they cheat us by tieing up with bank, they take our money and supply non standard product.
WE have to fight for this, even Banks are involved with them.
We are with you.
When complaint again, they took it again and almost two- three months have passed they have not returned the money to us.
Govt.Should ban these kind of organization, as they cheat us by tieing up with bank, they take our money and supply non standard product.
WE have to fight for this, even Banks are involved with them.
We are with you.
Order No CI11097 for surround world black colour home theater was confirmed on[protected].The same has not reached my address 180, Rajpur road, Dehradun-248009, Uttarakhand till date.
an order of Demonte Dinner set also ordered along with it and has been delivered on the same address. Kindly take measures to arrange for a speedy delivery.
VINAY MAKIN
180 RAJPUR ROAD
DEHRADUN-248009
MOB-[protected]
an order of Demonte Dinner set also ordered along with it and has been delivered on the same address. Kindly take measures to arrange for a speedy delivery.
VINAY MAKIN
180 RAJPUR ROAD
DEHRADUN-248009
MOB-[protected]
Along with HDFC Credit Card statement, I received a catalogue containg products from "AVA - The Dream Merchants : An ISO[protected] Company". These were special offers from AVA - The Dream Merchants to HDFC Credit Card holders. Later I learn that they have similar tie-ups with other banks as well as some low cost airlines. (http://www.avamerchandising.com/tieup.asp)
I placed an order for Kodak Digital Camera M380 in 10.2 Megapixcel in Black Colour with AVA Merchandising (order confirmation number HD5308) on 10th February 2010. SMS confirmation said that ordered goods would be delivered within 21 days. (Is this how an ISO 9001 company "MAKE PROMISE"?)
Today being 21st March 2010, is the 39th day after order placement. I have still not received my product (even after 39 days and make payment). (Is this how an ISO 9001 company "KEEP / BREAK PROMISE"?)
Tried contacting them over phone. SURPRISE! SURPRISE! They have a toll free number for taking orders but a chargeable number for tracking orders. They keep you waiting sometimes for 30 mins. or even more, sometimes they just dis-connect, sometimes they say that the goods are with courier company but they do not have any mechanism to check status of delivery.
They have debited my credit card account for the said amount as told on phone, but not making the delivery as promised.
What should i do to get my product for which i am waiting so long.
Any answer for the queries, please reply...
I placed an order for Kodak Digital Camera M380 in 10.2 Megapixcel in Black Colour with AVA Merchandising (order confirmation number HD5308) on 10th February 2010. SMS confirmation said that ordered goods would be delivered within 21 days. (Is this how an ISO 9001 company "MAKE PROMISE"?)
Today being 21st March 2010, is the 39th day after order placement. I have still not received my product (even after 39 days and make payment). (Is this how an ISO 9001 company "KEEP / BREAK PROMISE"?)
Tried contacting them over phone. SURPRISE! SURPRISE! They have a toll free number for taking orders but a chargeable number for tracking orders. They keep you waiting sometimes for 30 mins. or even more, sometimes they just dis-connect, sometimes they say that the goods are with courier company but they do not have any mechanism to check status of delivery.
They have debited my credit card account for the said amount as told on phone, but not making the delivery as promised.
What should i do to get my product for which i am waiting so long.
Any answer for the queries, please reply...
AVA merchandising — non delivery of goods
My name Rajiv Pandeymy order no ic[protected]..
i have made sevral call.
complaint no issued to me are c21109005 , c61082 , c7109068
i had made a call for camera i062 on june
i was offer several other product with other benifit, i recived those product soon or later
but camera has not been deliver.
i have spoken to Sourab, Rohit & Reena they all gave false commitment never turn back
Recenty also i made a call they told there servar is down they get back to me in 48 hrs but no one turn back.
They are bussiness partner to icici credit card and because of there irresponsible attitude i have to stop the payment, though i got a promise from icici credit card executive that after i make apayment they will solve the problem so i month of november i made the payment of 35000/rs but still nothing happen.
now almost a year no reply or mail from there side . it has been a mental
stress after making a order to AVA merchandising i have send them 20 mails but no reply.
kindly help me .
regards
rajivpandey
AVA merchandising — Non delivery of items
I had placed a order with Ava merchandising for a Swatch Watch on 28/4/10. The order no is HD 6667.They said they would deliver the product after 21 days.When I did not get the watch after one month I contacted the customer care and I was told that they would dispatch the item within 10 days.
Got the same reply again from them after 10 days.
Finally in July they said that the product was unavailable and I had the option to select another product, I opted for a Swiss Military overnighter cum laptop bag & Verona Duffle bag via mail on 1/7/2010.
Ever since I have been following up with them on regular basis and I always get the same reply that it would be disptached by next week. None of theie senior managment is ready to talk. I had spoken to their team leader Mr Gaurav Ujjainwal once and he assured that I would get the products at the earliest.Ever since he has never come on the phone nor have they replied to the nuerous mails that I have sent.
I think the company if a big fraud and their executives are well trained to fool the customers .
i am from mumbai. i am also facing the same refund problem from the company AVA. they are cheaters.
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My self Sudeep Panda working in IT sector in Sec V Salt Lake Kolkata. I had ordered 3 products in AVA Merchandising on 12th August 2008 through Standard Chattered Credit Card. I had received a SMS immediately from AVA that I will receive the product within 14 days. They had send a confirmation number for these products as[protected]. Today is 16th September 2008, still didnot receive any product from them. I had called AVA many times (may be more than 100 times), but everytimes their customer care says you will receive the product within 4 days, sometime says 2-3 days, even sometimes they said within 24-48 hrs. I had raise the complaint to Standard Chattered Credit Card dept also, they had lodge the complaint but no response till date.
Nowadays AVA customer care contact number is also not responding. Their contact number as per given by Standard Chattered Bank is[protected].
Although I had paid the credit card bill for avoiding fine.
Kindly help me...looking ahead for your response.
Tell me what to do.
Regards,
Sudeep Panda | [protected]