[Resolved] AVA Merchandising Pvt. Ltd — Product Order on 3rd March Not Received yet | |||
Company Address: AVA Merchandising Pvt. Ltd. Plot no -62 sector -18 Gurgaon Haryana -122001 Ph: [protected], [protected] Complaint: I ordered Blackberry 8830 on 3rd March 2010 through Credit Card EMI Payments at AVA Call Center, My Order number is HD6271, They committed me within 21 Days they will deliver the product. But as now 4 + months passed, i still not get any product, when i caller up at their call Center they will not give any satisfactory answer for delivery of product, they always said "sir, we have not any information about this". On 13th April I received a confirmation mail from their team leader regarding my refund for product, he committed me my money will credit in my account within 30 days, when i called up on 17th May at their call centers for refund status they confirmed me we didn't receive any request for refund, again on 17th May i gave required for refund, the gave me timeline for refund 45 days, then on 23rd June when my refund timeline period is going to completed within 4 5 days, they called up and told me sir we will give you Blackberry curve instead of Blackberry 8830, we will dispacth this product within in 2 days, after that i am continuoulsy following up with thei Customer care Executiv, neither they confirm about the delivery of product and neither these guys refund my money. Please help to resolve this issude on priority. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
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AVA Merchandising Pvt. Ltd.
Plot no -62 sector -18 Gurgaon Haryana -122001
MTNL, BSNL Toll FREE :[protected]/[protected]
GSM : [protected]/[protected]
Contact us : 0124 – 4697999
Fax :[protected]
E-mail :- [protected]@avamerchandising.co.in
E-mail :- [protected]@avamerchandising.co.in
Plot no -62 sector -18 Gurgaon Haryana -122001
MTNL, BSNL Toll FREE :[protected]/[protected]
GSM : [protected]/[protected]
Contact us : 0124 – 4697999
Fax :[protected]
E-mail :- [protected]@avamerchandising.co.in
E-mail :- [protected]@avamerchandising.co.in
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AVA Merchandising Pvt. Ltd — Refund not getting
I have received a booklet with my ICICI Credit Card Bill saying that a product called DigitalPocket Recorder is cost 1950Rs. And the booking telephone number is "[protected]".
I booked that Product and the company is AVA Merchandising Pvt. Ltd. on 1st week of June 2009,
and i got a order No.IC19213. They told me that i will receive the product with in a week by First Flight
Courior. And immediatly they deducted a amount of Rs2020 from my ICICI Credit card.
Till August i did not received the product and i called up to the support team on 18th Aug
on [protected]. They said i will get the part with in a week or so.
Date Executive Name Answer
26Aug2009 Sourabh Jain He said i will receive the product with in the weekend, because they says when couriour guy came nobody was at my address, but in my place there are 4 courior company located and i have checked with all of them by my name and address whether there is any courior in my name and address. But i got the answer that from June to till that date there is no courior in my name is recived them.
01Sept2009 Noor He requested me to wait for another 1 week as they are sending the product again.
08Sept2009 Ankita When i asked about the product they said it is out of stock and they said me to choose another product. But there were no product for the same amount if it is more then i need to give more money. So i choose to get my money back. they assured that with in 21 working days i will get the money back.And they said i will get a call from the account department with in 48 hours But till this date (26nov2008) no calls received.
14Oct2009 Noor Says i will get the money surely by before 10nov2009. Said i will recive cheque only, they wont re-direct the money to my ICICI Credit card.
12Nov2009 Sourabh Jain said final date that i will recive my money by 20Nov2009.
26nov2009 Ankita said we can not commit when can you get your money. Our account department or senior will call you within next 48 hours and will tell you the date.when i asked tell me the exact date she just kept silent, i told her that i am recording all the calls and i have noted all the dates and names she disconnected the phone. Again i called now another Girl picked the phone.
26Nov2009 Nikita She also said NOBODY can commit when can i get my money. She said senior will (2nd call) call me within 48 hours. And she made this is a special case.
As i searched about the company, AVA Merchandising Pvt. Ltd. i got many same complaints about this company and everyone says AVA Merchandising is CHEATING THE PUBLIC.
Kindly take any action.
Thanking you
Arun S