[Resolved] Axis Bank ATM — Fake note found fromUnion Bank ATM | |
Hi I am pranaw kumar, I withdrawed money from my Axis Bank account from Union Bank ATM situated at MG Marg, Hardoi (U.P). Same time I have visited in UBI branch and tell about fake note of Rs- 500. Branch Manager and ATM officer are so confident and saying that they doesnt have any duplicate notes in atm. . if banks will not keep a check on it then the customers will have to suffer with this problems. In this case RBI should solve the problem. Otherwise who is responsible for these type of cases. there are many people who r facing this problem.. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
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Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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To my utter disbelief I was told by the counter staff of SBI that one Rs 1000 note bearing 2AQ series is counterfeit. Immediately I rushed to meet the manager of SBM who demanded proof of counterfeit note coming from the ATM. On producing the ATM receipt did not help rather he was least interested even to take the issue as serious one. I pleaded my innocence & asked him to help me to report this incident to the concerned authority. I got the shock of my life when I was told nothing can be done as there is no concrete evidence that the fake note came from ATM. How on earth can anyone prove that!!!
After much argument finally I was allowed to burn the fake note under humanitarian ground by the SBI Manager & advised to forget the incident as sheer bad luck!
I searched in the internet & RBI website as well but it seems there is nothing that can be done in this case. I have reached dead end. There seems to be clear involvement of the outsourced agencies who is handling ATM operations.
Notwithstanding the fact that I had to literally burn my hard earned Rs 1000 with no fault of mine, I’d like to raise one simple question---lots have been heard & said about counterfeit notes but has anything been actually done to tackle the situation other than simply publishing it on newspapers? Is there any mechanism which can be installed in the ATMs so that innocent customer like me can prove that the counterfeit money has actually came from ATM? Is the RBI governor listening????