[Resolved]  Axis Bank — fraud case

on 3rd march i made a transaction of 10, 000 from an atm machine located in clock tower(ghantaghar), dehradun. During the transaction some problem occurs and the money doesnt came out but one note of rs. 500 was half in and half out . i just made a call in axis bank, they told me tht they are coming in half n hour. i and the security guard of the machine wait there for half n hour then some Mr. Anand who was the concerned person of the bank came, went inside and put down the shutter. i dont know what anand was doing inside.
After few minutes Anand came out and told me that my money would be transfered to my account. after that i went to axis bank located in Rajpur road, there i met Miss Rachna Bautiyal and Mr. Amit Gupta, they also told me that my money would be transfered to my account as i am having my account in corporation bank with acc. no. 1923 in greater noida branch. After one n half month i once again went to dehradun axis bank to ask tht why money is not transfered yet then they told me that my transaction was successful and now they cant do anything as i have that security guard as a witness that i havent received not even a single money but one thing more that Mr. Anand told Miss Rachna that yes an amount of 10, 000 was there inside the window of machine but when he mixed that money with rest amount in machine then their balance was tallied as Miss Rachna had a talk with that guard and the guard told her that yes, this thing happ that day.
this was the fraud which axis bank have done with me. now i m going to lodge fir against axis bank rajpur road branch, dehradun and going to lodge a case in consumer court.

Question which i wanna ask..
1. if transaction was successful then what about that 500 rs. note which was lying half inside and half outside of the machine?
2. if Mr. Anand received 10, 000 rs. inside the window of the machine then it means that some transaction happened there and when the transaction was successful then it means that money was mine beacuse money never comes up to the window until a transaction is done.

plz solve my problem...


RAVI CHAMOLI