[Resolved]  Axis Bank — No documents related to Loan

Dear P.J.Nayak/Mr.Oza/Mr. Swaminarayan,

Its being a long time since I am writing you but no one is responding form Bank Side and it clearly states that AXIS Bank has nothing to do with customer’s problems.
When a top people like you are not able to response on time I can assume the work culture of Bank. It may be possible that you are so busy and do not have time to respond such mails however I am sure that your PAs and subordinates have enough time to respond to my mail.

This lack luster behaviour of your customer service, Bank and your office forcing me to go to consumer court and media and I am telling you in writing that I will not pay any amount today onwards to Bank till I get the decision from court.
Please send me your mailing/post addresses so that I can ask my legal advisor to send you the notice.

I apologies for writing such mail however there is no choice left with me. As you dig deep into the matter you will come to know about my problems.

Thanks
Vivek
[protected]

________________________________________
From: Verma, Vivek
Sent: Thursday, July 03, 2008 10:32 AM
To: 'p.[protected]@axisbank.com'; 'rajendra.[protected]@axisbank.com'
Subject: Reminder No 2: - Why bank is not sedning loan documents to customers - making fool to customers.


Please see the mail below.
________________________________________
From: Verma, Vivek
Sent: Monday, June 30, 2008 2:35 PM
To: 'p.[protected]@axisbank.com'; 'rajendra.[protected]@axisbank.com'
Subject: Why bank is not sedning loan documents to customers - making fool to customers.

Dear Mr. Oza and Swaminarayan,

I would like to inform you that I have taken an Auto Loan (10.5 %) from your bank and taken the Vehicle Delivery on 16th May 2008. However today is 30th June 2008 and I am still waiting for the documents which bank has to sent me like schedule of payments and all relevant documents.
I have informed Bank quite a few times however there is no response. I am writing you to please intervene in this matter and instruct to send me the document kit.
I have received 2 calls from Bank/Customer care to verify my mailing address so that I will receive the same in 2 days however after 45 days I am still waiting for the kit to reach my place.

I do not know why there is a delay from Bank in sending the documents? Please check and do the needful.

Thanks
Vivek
[protected]