[Resolved] Axis Bank — RECOVERY OF FUNDS | |
For last 24 days or so, we have been requesting an Axis Bank Representative (Mr. Deepak Sharma, Merchant Services, North Zonal office) to sort out a matter for us. We have been calling non-stop and writing reminder mails and we are just being harassed without any concrete action or advice. Every time we call we’re just asked to wait for 2 more days. At a merchant outlet in Gurgaon (Charming, Ambience Mall Gurgaon) where Axis Bank has installed their Credit card machine, my wife’s Citibank debit card got swiped thrice for an amount of Rs 8475.00 and every time it showed that the transaction is invalid. On the contrary, the purchase amount has been debited from my account thrice, over and above an already valid transaction of Rs. 8475 which I paid using my second card. Deepak Sharma was informed of this and he asked us to submit a confirmation letter. On 11th August 2008, I e-mailed to Mr. Deepak Sharma, Merchant Services, North Zonal office, Axis Bank, a scanned copy of the letter issued to me by Citibank validating the 3 transactions of Rs. 8475.00 each and providing the trace numbers of the transactions. Also Citibank’s monthly bank statement issued to us for the month of July 2008, again confirms the 3 transactions where the amount has been credited to Charming Gurgaon (merchant outlet). Though Deepak Sharma mentioned that these transactions are not valid but if he is so confident of this, we requested him to issue us a ‘No Encashment’ letter confirming that these transactions are not valid. Either Axis Bank bank should issue us this letter so that I can go ahead and take legal action against Citibank for making wrong claims or your bank should reimburse our money (an amount of Rs. 25425, for 3 transactions of Rs 8475 each). It's extremely frustrating as I'm chasing people blindly and wasting my time and money. I am hoping that you’ll look into the matter and get this sorted out. Please also suggest if I need to approach this situation legally. Axis Bank Representative we have been talking to Deepak Sharma Merchant Services / North Zonal Office [protected] / Deepak.[protected]@axisbank.com' Merchant Outlet CG Retail (Outlet name – Charming), Shop No. 108, First Floor, Ambience Mall, National Highway – 08, Gurgaon, Haryana Regards, Neeraj Ghai Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
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+91 22 2764 8000
Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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The AXIS Branch manger
Sub. :- D.D. Amount not received till date my complain ticket no.
Dear Sir,
I apply Jaipur development authority scheme name are rajat vihar yojana- Jaipur in 10/09/2007 but by axis bank, ashok marg, jaipur mistake i have loss my original D.D. & my form. My D.D. No. are 795786 and my form no. are 69196 . i want to cancel my dd but i had lost my original D.D. then, i request for duplicate dd, for the purpose of cancellation, it has been issued by the Ajmer main sbi branch, now his demanding are Jaipur development authority written letter me he has no problem for cancellation the D.D.
Sbi branch manger had told me to get the written cancellation by Jaipur development authority and they had given me in written. Now in spite to cancel it they telling me some technical problem in their software, so they are not able to cancel it 26 Feb09. I am hand to deliver the entire documents sbi branch manger in bank dated 26 Feb09 with cancellation letter JDA.
He say meet me 3&4 Feb. 09 I will give u some solution this problem. But after that he telling me you are D.D. paid the 27 dec07 to Jaipur development authority, Jaipur
Sbi branch manger show me the D.D. status he is all ready the amount to JDA, Jaipur.
Then I call the JDA, Jaipur he say I am also give the authority the axis bank for all pending amount paid the direct to be client.
Have you ever think about my time involvement in this work it is really surprising that such an efficient department of yours is not heeding to my complaints. I am facing this problem from 2 yrs, cant you people take it seriously, I have been wasted a lot of money by going up and down, and two yrs interest. Now it’s faithful that you pay me the actual amount with the interest lost and the expenses board by me.
Please get the needful done without any further lose of time or I have to take some serious action against your department.
Regards
Amit Singh Verma
H.No. 551/21, Nawab Ka Bera,
Behind Sudhar Sabha,
Diggi Bazar
AJMER (RAJASTHAN)
PIN CODE :-305001
MOB.:-[protected]