[Resolved]  Axis Bank Credit Card — Right to information denied and interest charged

Dear Sir
I have a credit card No [protected] issued by Axis Bank I disputed two transaction on the card which were the first two transactions for Rs 1430/ and 9600/ till march 09 the bank was unable to provide me the details of the transaction after following up with them on the phone and emails I did not get suitable reply and they kept asking me send the dispute form again and again, then after several months of follow up I visted the customer department personally who were also lost and had no clue to the matter, then after several visits they showed me a charge slip and told me that the transaction has been settled in the banks favour, when asked why I was not informed they said the same was delivered to you. I have never recieved any resolution and the bank is unable to provide any proof that I recieved it also they have no explaination as to why I never got a revert on mail or phone when I have been following up the dispute with them for several months.
Now they have delibertly delayed the dispute and accrued interest of Approximately 59700/ Approximately, they are ready to waive off the late fee charges of 5700/ but not the interest.

How do I get liable to pay the interest when the transaction is disputed, no resolution proof provided, and the card is blocked also the delay is totally from the bank's end.

I have been making timely payments for all the other transaction that I did on the card except the disputed transaction and a last transaction payment which I was instructed not to pay by a Customer Care Executive if I wanted the dispute to be resiolved, she said that only when you dont pay on time will the bank call you and you can then ask for the dispute resolution.

Also they put up a Bajaj Allianz Life insurance without the consent of the customer and do not remove it easily, they have waived it off or removed it now

Kindly help me from the suffering which this bank has thurst upon me for last one year, I am a resposible citizen with a good financial track record. In this matter I have initiated the follow up to settle the the dispute which the bank has delayed intentionally.As it is I am undergoing a lot of stress due to recession and the working condition of the PVT Sector employ in todays time, therefore request you to interviene and help to to settle the matter with Axis Bank and get the undue charges removed which have been levied on me

Regards
Amlan Sen
[protected]