Axis Bank Credit Card — Worst service!

 
3 Reviews
India
 mahobia
Please do not apply for AXIS bank credit card. This one of the worst bank doing Credit Card business. It seems this bank doesn't know how to do credit card business. My message for the bank chiefs. Please buy contact international banks doing credit card business in india successfully for training. Till then you can stop worst credit business.

1. AXIS bank doesn't know how to serve customers on phone.
2. AXIS bank doesn't know how and where/when to send statement and whom to send.
3. AXIS bank might not have proper training for their customer care employees as customer care is not aware of things like TPIN, Change request etc etc.

Worst service!
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Dear Customercare,

I am creditcardholder o[censored]TI bank bearing nummber [protected].I have received my first bill by debiting 400 rs as joining fee plus service tax 49.44.In second bill I has been debited 96.58 as debit interest plus 11.93 Rs.In my third bill I has been debited debit interest 24.41 plus 3.02.I has given three complaints till date (Monthly one complaint) and the respective customercare has noted the complaint given me a complaint number.After this every time customercare from Mumbai told that they has been reversed my joining fees every month.I asked the repective customercare to email me the same but this was not done.This depicts the service delivered by AXIS bank customercare.When I has spoken with customercare over phone I was informed that there is no integration between the two departments i.e Customercare with whom customer speaking by calling toll free number and the customercare from which we receives call from Mumbai.I was astonished by hearing this and how a bank can deliver a service to the customercare.Inaddition to to this I have also requested 2 times through emails to reverse ny joining fees and debit interest,customercare told that I am not having a registered email id.But the other day when I had spoken with customercare they informed that from now onwards we shall email the queries without a registered email id and given a complaint number 104395.

Today i has paid 187 rs as requested by AXIS bank officials so that they will revverse all the debit fees towards my credit card.They have given one more compliant number today,finally i need to get reverse all the amount related to joining fees should be reversed as requested from the past 3 months.

Please provide a written copy or email stating that all the above said fees are reversed to avoid these types of queries.Finally I would like to request the concerned authorities to reverse all the debited fees related to my joining fees of creditcard.
Dear Customer care

I want to change my address since I gave my previous company address for getting monthly statement. Since, I resigned the company and joined in Nissan Motor India P Ltd. Please change my address as

P. SIVAKUMAR
NISSAN MOTOR INDIA PVT LTD
KRISP IT PARK, II FLOOR
NO.942, VANDALUR KELAMBAKKAM ROAD
KILKOTTAIYUR
CHENNAI 48
[protected]

Thanks in Advance.

Pls note my credit card no: [protected]
DOB: 20/05/1977
credit limit: 52, 000
Best regards
P. Sivakumar
Officer-Finance & Accounts
__________________________________________________
NISSAN MOTOR INDIA PRIVATE LIMITED
IInd Floor, Krisp IT Park, No.942,
Vandalur-Kelambakkam Road,
Kizhakottayur, Chennai - 600 048
:[protected]
: [protected]@nissan.in
: www.nissan.in

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    Customer satisfaction rating
    41%
    Complaints
    8925
    Pending
    490
    Resolved
    3475
    phone
    +91 22 2764 8000
    location
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    Axis Bank Credit Card - Worst service!