[Resolved]  Axis Bank Credit Card — Harassment

Address:

Maharashtra

Hi,
This is regards with the credit card outstanding payment of my husband Mr.S Sarkar card no#[protected], we were making timely payments on our card till 2009 however after that we relocated for sometime and settled back again in Mumbai due to which our payment was discontinued , however nobody tried reaching us in between these years, yesterday 25th March i got a call from Ms. Pragati ([protected]) falsely posing as an LIC agent and calling my office number and harrasing me for the payment ,she called me 12 times in between 1:00 to 2:00pm, repeatedly on my personal cell number and official landline number which is really not acceptable using profane language, Then they sent a mail to my husband’s office on his official Email Address stating that he owes money to Axis bank and this mail was aslo marked to the HR of the company where my husband is employeed, This is Horrible and it is against the Laws (trying to embarrass us in public) My husband could have lost his Job because of this unethical practice ,After which I got a call from Mr. Mr. Mangesh Pawar who poses as Senior Manager Consumer Lending Axis lamington Road Branch, i tired explaining him the real picture however he was very rude with me and kept saying that we Owe Rs 66,000 and we have to make full payment by today 25th March 2013,However the biggest issue here is that our credit limit was just 50,000 out of which we had only used 43,358 and we had nearly paid 21,750 and there were lot of payments made directly at the bank counter which is not included in this amount when I asked him to produce a statement stating how much we owe he said that “Beggars can’t be chooser’s”, i told him it’s not possible i need to refer the statement, he then called me back stating that he can offer us a discount of Rs 15,000 and our settlement amount is Rs.51,000 which needs to be paid in one go............after me fighting and screaming my lungs out to explain he said that I can make a payment in 2 parts , 1st payment will be of 30,000 on 28th March 2013 and 2nd will be of 21,000 on the 30th March 2013, This is mere harassment and mental torture , After this calling me after every 20 mins asking that how am I going to arrange that money is another pain and it puts me into depression, we to intend to pay however “why would we pay a single penny not knowing how much do we really owe?”This is a humble request kindly look into the matter i have been getting threatening calls from Axis Bank where i am Harassed end number of times since yesterday, this can harm me and my job as well if that happens i will make sure that i will lodge a case against these people. My husband is getting calls at his office number,my Mother is a heart patient she is been getting calls, they are trying to call everyone single person from my family wherein they have also tried pursuing me on social networking site such as Facebook,They are calling my mother back home and Mr.Pragati is using profane language while talking to her, which is against the Law, Employee from Axis Bank do not have the right to harass our family, colleagues and acquaintances. we are trying to sort things out but these people are taking it to a different level altogether, My husband went to Axis Bank Nariman Point Branch today 26th March and spoke with Ms.Shubhangi she was not able to give the statement he is been sitting there since 2 hrs now, they aren't ready to give the detailed statement for the same, Why is that not given? we have the full right to take a look at what we are paying and Rs 51,000 is NOT a small amount at all.
Please let us know the details asap, getting weird calls from Axis Bank employees pestering us to send an email stating that "We are ready to pay an amount of Rs.51, 000 on our credit card outstanding balance. we cant afford that a bigger amount please let us know how you can help us, Would appreciate if this matter gets closed soon, instead of harassing us mentally.