Axis Bank Complaints & Reviews

Hi,

I have been having a salary account with the Axis Bank since 2009. I also have Axis Bank Credit Card. And which i have not used for almost 6 months plus now.

I have regularly made minimum payment to this credit card every month and last payment I have made in cash Rs.3,500 dated 28/12/2012 towards outstanding of Rs.32,373/-. The bank has placed lien on my salary account on the same day and blocked my bank balance of Rs.30,353/- excess amount of Rs.1480/- because they have not updated the payment. I have in no way given any written or oral approval for this anytime.

The bank has not given prior intimation about this, neither the Axis Bank credit card department nor the Axis Bank with whom I have a salary account have communicated to me in any way about the lien.

I have visited Axis Bank Lamington Road Branch for settlement of this card to collection department and discuss this thing with Mr. Abhijit Jadhav and he has taken request for card settlement but with numerous phone calls and mails nobody was responded on this issue and closed the matter that they can not settled my credit card and they have debited Rs. 30,353/- from my account with excess paid of Rs.3500 i.e. total amount they have received Rs.33,853 where outstanding of credit card was Rs.32,373 they have debited extra amount of my account Rs. 1480 which is still not credited to my account,calculation of same is as below:

Amt (Rs) Dates & Comments
32373.34 Due on 31/12/2012
3500 28/12/2012
28873.34 Total Outstanding
30353.71 Marking as lien on 28/12/2012

1480.37 (30353.71-28873.34=1480.37 extra amt lien)

29547.5 actual amt debited from acct on 10/01/2013

Then on 11/01/2013 they have raised new bill showing my outstanding of Rs.1000 odd figure and now from that same day they have charged every month new billing with late payment and interest.
Now on 03/04/2013 i have sent mail to cmt.[protected]@axisbank.com and nodal.[protected]@axisbank.com which is not answered properly.
Please help me on this matter as how i can fight against this blunder which is made by Axis Bank, as i am not using their credit card as well as saving bank account.

Your earliest help will appreciate and help to solve this matter on priority.

Regards,
Priya
([protected]@gmail.com, [protected]@gmail.com)

I haven't receive any Gift Voucher yet. as Axis Bank Credit Card Agent assure to me about Gift Voucher Worth Rs 500/- at the time of delivery of card.
i got the card but i haven't receive any gift. please do needfull

Also wrong name display at Card Awanti is spite of Awanit.

Dear sir,

I have received new ATM card 20 days back. But yet not received for this pin no so kindly forward pin no on my mention mail id & same post to on my mention address

CARD No.: [protected] up to 02/2023
My account no -- [protected]
ID No.:[protected]

Mail id- [protected]@gmail.com

Regards,
DHANSH (a) D.DHANASEKAR
Mobile.: +[protected]

DEAR SIR/ MADAM


I Have already informed and compliant also given on[protected]. But you have no responding to me you said only 2 days 2days just like that . But its take so many days. Your executive told to me only one week but its take one month period . Once again i am clarifying you i have not received money Rs 4000/-. . You are sending mails to me 2 days contacting u . The same mail repeating me . So kindly re pay my amount as early as possible. I have already complaint given in Vijayawada Axis bank , Matha towers , Benz circle, Vijayawada.




Thanks and Regards


SRIVANI KOTHA

Today i was applying for corrections in my PAN Card through online. While transferring funds through Axis Bank net banking, the money was debited but the acknowledgement was not received.
Later on i check transaction track status (https://tin.tin.nsdl.com/pan/changemode.html), but it shows payment error and need to do another transaction. Then i do another transaction using my SBI net banking and payment was successful and got the acknowledgement.

Since in the first case the amount was deducted from my Axis A/c can i get back the money which was debited from my Axis bank account. Please help.

Transaction no:[protected]
E mail: [protected]@gmail.com

hi,

Renuka Shetty
A/c no. [protected]
bhandup west

I HAVE BEEN CHARGED 3593.46 as CONSOLIDATION CHARGES AND NON TRANSACTION CHARGES....ACCORDING TO RBI GUIDELINES AND AXIS BANK SERVICE CHARGES THERE IS NO REFLECTION OF SUCH CHARGES LEVIED ....ADDING TO IT NO SATISFACTORY EXPLAINATION IS PROVIDED BY THE BANK AUTHORITY..I HAVE ALREADY EXPLAINED IN COMMENTS IN DETAIL 7 DAYS BACK REGARDING THE CHARGES .....

REGARDS
HOPING FOR JUSTICE..
RENUKA SHETTY

I here attached the correspondence which i communicate to AXIS customer care.
Further what can i do?
Kindly suggest.


Dear Axis,

Actually i don't know, what is the procedure / control system you can follow the personal loan.

Now our executive says the loan sanction letter will not issue at the initial time, after one year complete the personal loan dues automatically you got the sanction letter. The executive will says customer care already known about this information.

At present you asking about sanction letter, I don't know if you really looking my issue with very serious or just communicate some correspondence.

Attached document for your further reference.

Regards,
Elangeeran.S
[protected]



[protected][protected][protected][protected]

From: [protected]@axisbank.com [[protected]@axisbank.com]
Sent: Saturday, March 30, 2013 2:16 AM
To: ELANGEERAN S
Subject: Request # 1413554: For Loan Account Number: PPR[protected].

Dear Customer,
Greetings from Axis Bank Limited.
This is with reference to your request received via SR No. 1413554 for Loan A/C No. PPR[protected].
We regret for the inconvenience caused to you. However we request you to provide us the sanction letter for better assistance.
Assuring you of our best services.
Customer Service
Axis Bank Limited.


-----Original Message-----
From : customer.[protected]@axisbank.com
Subject : Re:Forgery of Personal loan Interest Rate - Reg
Date : 3/29/2013 12:00:00 AM
Dear Sir/Madam,

Please find the mail received from the customer and respond to
customer’s external e-mail id. ELANGEERAN S
Loan Account No. PPR[protected]

Thanks and Regards,
Customer Service
Axis Bank Ltd



[protected]----Original Message[protected][protected]
From:ELANGEERAN S
Sent:3/26/2013 2:46:44 PM
To:customer.[protected]@axisbank.com,[protected]@gmail.com
Subject:Forgery of Personal loan Interest Rate - Reg


Dear Axis Bank,
Since November - 2012 onwards we have AXIS salary account, Credit
card.....
At present I bought one personal from AXIS BANK, i.e.
Account No. PPR[protected]
Customer ID No.[protected]
The Marketing executive says your working company (XXXXXXX TECHNOLOGIES LIMITED) is in CAT-B, so the rate of interest will fixed
on 17%. There is no bargaining on the interest rate.

So I believe the AXIS and my PL referral also the same interest rate
with AXIS. When the agreement signing time also the executive will confirm the 17%
of interest rate.

After my loan amount was credit in my account, The rate of interest
will appears in my online is 18.5%.

Now theexecutivees will says its not my problem, login issue, they referred
similar type company XXXXXXXX TECHNOLOGIES INDIA (P) LIMITED, so there
is no option to change the interest rate with ourselves and you
directly report to AXIS for solution.

Now, I totaly dissatified the AXIS service.
If you accept my complint as request to change the interest rate,
otherwise I will close the total correspondence with AXIS because of
this Forgery.

Request your swift response to proceed further activities.

Regards,
Elangeeran.S
+[protected]

Dear Sir / Madam,
I am Rajashekhar Velupula, Axis bank Credit Card Customer, My Card No: 5241XXXXXXXX1121.
For January Moth Bill Total outstanding is Rs. 58500/- Due Date is 30th Jan.
On 29th Jan online Payment made (#[protected] INR.28500.00; again on 2nd Feb Online Payment made (MICI[protected]) - INR.30000.00
On 9th Feb Debit Interest affected - INR.3276.66, Service Tax @ 12.36% - INR.405.00.
I have sufficient funds in another (ICICI) bank, but online password got blocked due to this reason. I made payment two days delay.
Please consider this was first and last. Next time, it won't be repeat. my side. Please accept my request and reverse debit interest charges.
If reversal is not possible from your side, please accept my card cancellation request. I am not in a situation to pay debit interest charges. This is my kind request.

Regards
Rajashekhar Velupula
+91-[protected],
[protected]@gmail.com

My brother is facing problem regarding withdrawal and transferring of money.He was harassed by bank branch manager since 5th march 2013.Yet, they didn't give our own money by showing various causes like shortage of liquid money and having problem with link to transfer of money etc.They just want to hold our money in their bank to meet his target of revenue so that he can get his incentives but as a banker he doesn't care for his customer who is in need of money.Gautam is the branch manager at guskara axis branch.He is responsible for whole matter.


Bikram shaw
ph:[protected]

Hi,
This is regards with the credit card outstanding payment of my husband Mr.S Sarkar card no#[protected], we were making timely payments on our card till 2009 however after that we relocated for sometime and settled back again in Mumbai due to which our payment was discontinued , however nobody tried reaching us in between these years, yesterday 25th March i got a call from Ms. Pragati ([protected]) falsely posing as an...

Few days back, I was prompted to reset my netbanking login password and transaction password while trying to login to my account . After resting my transaction password, I am not able to do any online transactions.

Please reset my transaction password as soon as possible and intimate the same to me.

Regards,
R. Durai Kannan
Ph: +91 [protected],

Sir, I had applied for home loan from Axis bank at Asaf Ali branch, Delhi During July 2012. For that I had given the sale deed between the purchaser and the seller wherein, the value of the flat was also mentioned. Our demand was Rs 23 lacs which they accepted and provided the sanctioned letter and meanwhile processing fee of Rs 11500/- was debited from my account. But to my surprise after few days they mentioned that the bank is unable to pay 23 lacs because there was some problem with the technical value of the flat. To your info, the bank was in the panel of the builder. The builder is Star Realcon and the project is Star Rameshwaram, Raj Nagar Extn, Gzb, UP. My query is when the bank was in the panel didn't they know the technical value of the flat? If they knew then why they did not tell the customer before hand? Why did they take the processing fee. I want my hard earned money back. Please help me.

Sarmistha Barman
Subhash Chowdhury
47, Sec-12, Pkt-7, Dwarka
New Delhi

Dear Sir,

I have submitted a request to issue a new cheque book on more than 15 days back .
But till now i have not received any cheque book neither any thing from your side why its delay.
Kindly see this matter its urgent.
m.- [protected] my A/c no. last digit no. is 31671524 on the name of Khushboo Khare.
Regards,
Khushboo Khare
[protected]

sir
i have a new current account with axis bank ,i used my debit card at axis ATM in jagatpuri, delhi.
ATM machine doesn't deliver money neither any sound of counting made by machine,but debit my account.
i had complaint in regarding that in my branch but till yet money not credited in my account.
i felt cheated by bank.
kindly help me save my money .
detail as below:-
name AMIT KUMAR SHARMA
my ac no. [protected]
debit card no.[protected]
ATM add JAGATPURI, A BLOCK, DELHI (axis bank atm)
ATM code S1C3729
amount requested 20000/-
amount received NIL
amount debit 20000/-
used date 16/02/2013
time 10:30 am

my phone[protected]
[protected]
add: c/o amit electronics
jinsi road 2
lashkar, Gwalior

Dear sir/madam My self Ranjay kumar.few days ago i got a letter for KYC updation on my address Ranjay kumar s% sh. Ram balak singh 519/6 durga colony.near powe house samalkha.panipat. Problem is that i never open any account by myself in your bank.But few year ago i had join a commision based job in a RCM Company.i thought that company may be will have been open my account in 2005. so sudden receive your letter i thought my account still active. so today i went to the panipat branch with that letter & show your executive and then they provide me my account number and customer. I.d. and they get receive my document for KYC ( Pan card/ driving licence) and a passport size photo too. After that i requested to them for passbook.they fill a form and said to me sign that. i signed that and sign also get matched. but when they issue me my passbook there was a big error was shown that there was a diffrent address on it & a large number of transaction detail was updated. After that i requested them to block the cheque book which was issue & ATM card was also blocked my me by calling to your customer care. After that there was a ammount ofabout 10000/- was shown in my account. so i requested them to issue me a loose cheque for transiction by branch. Now actual problem is that when they ask me the varification questions ( D.O.B /mother's name ) that was not matched. So i din't get that what is the actual problem is generated for me by you. is that account is mine or not.

so please check your panel urgently and then inform me what is the actual communication gap. After that inform me and stop the KYC updation process for some time and return me my submitted document on my address at this time. if i get that this account is mine then i'll submit them again.

i shall be very thankfull to you for this type of help.

Note:- My actual moto is that actual account holder is not suffring with any problem and i get my actual account number.

Regards Ranjay kumar s% sh. Ram balak singh 519/6 durga colony.near power house.
samalkha.panipat.haryana

My credit card No. [protected].
My last month due was Rs.15536.31 with due date[protected] and I have paid Rs.15000 within my due date.
But,I have been extra charged by Rs.747.01 as a DEBIT INTEREST and Service Tax of Rs.92.33.

I don't know why I have to pay this extra charges.
Please note that ATM machines only accept the round off amount.

For reference,the credit card statement generated on [protected] with amount of Rs.2259.98 and I have paid Rs.2200 within due date.And for this due amount Rs.59.98,There was not extra charges in my next bill ie. generated on[protected].

This was just an example that there was no extra charges for some due amount previously.
I can not understand the extra charges in my current bill without informing clearly to customers and what is the %,how it was calculated.

For the due amount Rs.536.31,I have to pay Rs.536.1+747.01+92.33=Rs.1375.65.

Dear Sir,

I have cancelled my Card as i dont want to pay any Joining pay.

Please find the below issues from Axis Back.

1) First your bank employee called and said this card is free of cast as i am salaried employee and forced me to take this card.
2) After receiving first 3 months i have not used this card, immediately after my first transaction there is a joining fee off 1600 Rs around.
3) Immediately after checking the joining fee, i was applied for cancellation as i am not interested to Joining fee. i was updated to you before my first month statement generation only.
4) now again Feb statement, show that i have to pay Joining Fee. this not acceptable . This is not right process to do from Axis Back.


Sir please help on this. Axis People are fraud . Not even responding my Mails.

My simple Question :: I was Canceled Axis Credit Card as i am not interested to pay Joining fee.
after canceled , still they are asking to pay the Joining fee.
What a Great Bank it is .... NO Words .
Thanking you.

Regards
Krishna Moorthy E

I have a saving account in Axisbank. Recently I had to make a withdrawal of 12 lacks rupees in one go from my account. For that I went to my base branch office with the cheque. First they refused to give the money as they need 1 day prior notice for any cash beyond 8 lacs. Then I asked how much money they could provide right now if not 12 lacs. They said they could give 4 lacs only currently and rest I can withdraw later. Since I was running short of cheques, I rather preferred to come the next day to withdraw the entire amount. Bank also suggest me the same. I went the branch after 2 days and I withdrew 12 lacs this time.
To my surprise, after few days I got a SMS that my account was debited 6000 + 12.5% service tax( 750 ) as consolidated charges( without any proper explanation ). I inquired about the same from call center and they informed me that since i had withdrawn cash more than 10 lacs in 1 go, I was charged and I had to contact my base branch for any further explanation and call center can't help with this. I visited my parent branch asking for the same. Firstly, one of the persons sitting on a counter refused to give the explanation as they themselves didn't know why it was deducted. Then, i reached out to the branch manager. Branch manager inquired at his level and come to the conclusion that i was deducted for cash withdrawal beyond 10 lacs.
I asked the manager why your staff never informed me the same when I came to your bank twice. If they had informed about such charges, I could have made a withdrawal in 2 parts rather that 1. Manager replied, that they have many consumers to attend and they can't inform each and every customer about different charges and it is customer's duty to be aware of the charges. After a lot of arguments, he suggested me to submit a letter explaining the situation which he would forward with his personal recommendation. It has been more than a month already and I haven't got any reply as yet.

respected sir,

i was 3 time inform throw telephonic & mail. to axis bank i have not receive my 500 rs. customer care dept. not except my complain and branch received my complain due to mistake by branch.

actual the scheme was after credit card dispatched 45 day u was spent 5000 rs so credit card fees 500 rs was re fund. but i will credit card received bank side late. so i was talk to branch executive he told me i was re fund u 500 rs. your received date credit card. to take 45 day so i was spent 5000 rs. but i will 3 time complaint. bank was not reply proper.
last time he told me sir u will gave a written application of branch so, was that do it. but......
so, pls this is cheat bank ya executive
executive name- Tushar & mb. no.[protected] ahmedabad branch no.-[protected]


rgds
chintan brahmbhatt

Hello Sir,

Greetings, I have a complaint against AXIS BANK Hyderabad as they are not providing me a simple information. I had an account with Axis Bank Hyderabad from Aug 2008 to July 2012.My Customer ID is[protected]. In May/June 2011 in I lost my three signed cheque and I stopped those cheques through internet banking as soon as I got to know.Now I am in a legal trouble because of the poor customer service of Axis Bank's Bikaner Branch (Basically I am from Bikaner). Main thing is that someone (Whom I dont know) found those cheques and he applied those cheques in Bikaner branch although my cheques were stopped still one employee gave him a memo of "Insufficient Funds".On this basis he gave me some notice of bounced cheque U/s 138. When I approached bank they just gave me a simple explanation that my cheques were blocked on 27/09/2011 but they are not providing me the reason which I entered via online banking.

They just told we can give you this information only nothing else. this is ridiculous how can you just say sorry and regret when a customer is in such a legal problem.They didn't even inform that one of my lost cheque has come in clearing before bouncing it. how can you take this big step without telling your customer and its a known fact that its a crime.

Kindly help me sir I dont know how to solve this matter because my lawyer is saying I have to give a proof that for which purpose I blocked my cheques. please ask them to cooperate me.
I am sending u my email transaction with axis bank nodal officer of axis bank. Please solve this issue as I am in a big trouble.Even i sent a email to RBI nodal officers but noone is helping me in this simple issue that because of bank's fault I am in trouble please help me in this issue

With Regards
Ruchita Khatri