Axis Bank Complaints & Reviews

Dear sir/madam My self Ranjay kumar.few days ago i got a letter for KYC updation on my address Ranjay kumar s% sh. Ram balak singh 519/6 durga colony.near powe house samalkha.panipat. Problem is that i never open any account by myself in your bank.But few year ago i had join a commision based job in a RCM Company.i thought that company may be will have been open my account in 2005. so sudden receive your letter i thought my account still active. so today i went to the panipat branch with that letter & show your executive and then they provide me my account number and customer. I.d. and they get receive my document for KYC ( Pan card/ driving licence) and a passport size photo too. After that i requested to them for passbook.they fill a form and said to me sign that. i signed that and sign also get matched. but when they issue me my passbook there was a big error was shown that there was a diffrent address on it & a large number of transaction detail was updated. After that i requested them to block the cheque book which was issue & ATM card was also blocked my me by calling to your customer care. After that there was a ammount ofabout 10000/- was shown in my account. so i requested them to issue me a loose cheque for transiction by branch. Now actual problem is that when they ask me the varification questions ( D.O.B /mother's name ) that was not matched. So i din't get that what is the actual problem is generated for me by you. is that account is mine or not.

so please check your panel urgently and then inform me what is the actual communication gap. After that inform me and stop the KYC updation process for some time and return me my submitted document on my address at this time. if i get that this account is mine then i'll submit them again.

i shall be very thankfull to you for this type of help.

Note:- My actual moto is that actual account holder is not suffring with any problem and i get my actual account number.

Regards Ranjay kumar s% sh. Ram balak singh 519/6 durga colony.near power house.
samalkha.panipat.haryana

My credit card No. [protected].
My last month due was Rs.15536.31 with due date[protected] and I have paid Rs.15000 within my due date.
But,I have been extra charged by Rs.747.01 as a DEBIT INTEREST and Service Tax of Rs.92.33.

I don't know why I have to pay this extra charges.
Please note that ATM machines only accept the round off amount.

For reference,the credit card statement...

Dear Sir,

I have cancelled my Card as i dont want to pay any Joining pay.

Please find the below issues from Axis Back.

1) First your bank employee called and said this card is free of cast as i am salaried employee and forced me to take this card.
2) After receiving first 3 months i have not used this card, immediately after my first transaction there is a joining fee off 1600 Rs around.
3) Immediately after checking the joining fee, i was applied for cancellation as i am not interested to Joining fee. i was updated to you before my first month statement generation only.
4) now again Feb statement, show that i have to pay Joining Fee. this not acceptable . This is not right process to do from Axis Back.


Sir please help on this. Axis People are fraud . Not even responding my Mails.

My simple Question :: I was Canceled Axis Credit Card as i am not interested to pay Joining fee.
after canceled , still they are asking to pay the Joining fee.
What a Great Bank it is .... NO Words .
Thanking you.

Regards
Krishna Moorthy E

I have a saving account in Axisbank. Recently I had to make a withdrawal of 12 lacks rupees in one go from my account. For that I went to my base branch office with the cheque. First they refused to give the money as they need 1 day prior notice for any cash beyond 8 lacs. Then I asked how much money they could provide right now if not 12 lacs. They said they could give 4 lacs only currently and rest I can withdraw later. Since I was running short of cheques, I rather preferred to come the next day to withdraw the entire amount. Bank also suggest me the same. I went the branch after 2 days and I withdrew 12 lacs this time.
To my surprise, after few days I got a SMS that my account was debited 6000 + 12.5% service tax( 750 ) as consolidated charges( without any proper explanation ). I inquired about the same from call center and they informed me that since i had withdrawn cash more than 10 lacs in 1 go, I was charged and I had to contact my base branch for any further explanation and call center can't help with this. I visited my parent branch asking for the same. Firstly, one of the persons sitting on a counter refused to give the explanation as they themselves didn't know why it was deducted. Then, i reached out to the branch manager. Branch manager inquired at his level and come to the conclusion that i was deducted for cash withdrawal beyond 10 lacs.
I asked the manager why your staff never informed me the same when I came to your bank twice. If they had informed about such charges, I could have made a withdrawal in 2 parts rather that 1. Manager replied, that they have many consumers to attend and they can't inform each and every customer about different charges and it is customer's duty to be aware of the charges. After a lot of arguments, he suggested me to submit a letter explaining the situation which he would forward with his personal recommendation. It has been more than a month already and I haven't got any reply as yet.

respected sir,

i was 3 time inform throw telephonic & mail. to axis bank i have not receive my 500 rs. customer care dept. not except my complain and branch received my complain due to mistake by branch.

actual the scheme was after credit card dispatched 45 day u was spent 5000 rs so credit card fees 500 rs was re fund. but i will credit card received bank side late. so i was talk to branch executive he told me i was re fund u 500 rs. your received date credit card. to take 45 day so i was spent 5000 rs. but i will 3 time complaint. bank was not reply proper.
last time he told me sir u will gave a written application of branch so, was that do it. but......
so, pls this is cheat bank ya executive
executive name- Tushar & mb. no.[protected] ahmedabad branch no.-[protected]


rgds
chintan brahmbhatt

Hello Sir,

Greetings, I have a complaint against AXIS BANK Hyderabad as they are not providing me a simple information. I had an account with Axis Bank Hyderabad from Aug 2008 to July 2012.My Customer ID is[protected]. In May/June 2011 in I lost my three signed cheque and I stopped those cheques through internet banking as soon as I got to know.Now I am in a legal trouble because of the poor customer service of Axis Bank's Bikaner Branch (Basically I am from Bikaner). Main thing is that someone (Whom I dont know) found those cheques and he applied those cheques in Bikaner branch although my cheques were stopped still one employee gave him a memo of "Insufficient Funds".On this basis he gave me some notice of bounced cheque U/s 138. When I approached bank they just gave me a simple explanation that my cheques were blocked on 27/09/2011 but they are not providing me the reason which I entered via online banking.

They just told we can give you this information only nothing else. this is ridiculous how can you just say sorry and regret when a customer is in such a legal problem.They didn't even inform that one of my lost cheque has come in clearing before bouncing it. how can you take this big step without telling your customer and its a known fact that its a crime.

Kindly help me sir I dont know how to solve this matter because my lawyer is saying I have to give a proof that for which purpose I blocked my cheques. please ask them to cooperate me.
I am sending u my email transaction with axis bank nodal officer of axis bank. Please solve this issue as I am in a big trouble.Even i sent a email to RBI nodal officers but noone is helping me in this simple issue that because of bank's fault I am in trouble please help me in this issue

With Regards
Ruchita Khatri

Axis bank told me that i need to invest at least 25k P.A for 6 years to avail locker facility. I believed that investment would be in my account itself. Now they ask me to pay 25k for MAX NEW YORK Life Investment Plan . They had not mentioned MAX NEW YORK Untill today.
1) Is it mandatory to enroll in MAX NEW YORK Investment plan for a small size axis bank locker ?
2)Which bank does not have such a criteria?

My name is Aruna. My credit card number : [protected]. In November I didn't received the stmt so i didn't made the payment. In December I made the payment of Rs. 7576/-. In Jan month also I have make the payment of around Rs.4500/- (late payment, interest & service tax) of December as made the payment less. Last month EMI payment was Rs.3788.25/- due date was on 02-Mar-13 & I made the payment of Rs.3788/- on 18-Feb-13 through my saving account in axis bank as bank is not accepting more the rs.3788/-. I received this month the statement for Rs.3995.14/-. When I checked with customer care they said that due to 0.25ps we didn't received complete payment. the interest charge Rs.184.65 & service tax Rs. 22.82 this charges is levied to my account. There are fooling the customer.

I have been banking wioth Axis bank since 7 months. I am not getting the proper services from the bank guys in Bellary. irresponsible guys. I asked them to update my email to receive email statements, but they changed the mobile number, I think they cant read their own forms. UNPAD GAWAAR.

I have a current account with partnership firm, both the partners have to sign the check to pass, But we have made only one signature, even then they passed the check, Are the bank guys sleeping while working.

These guys are playing with the customers in Bellary, may be allover the world. I asked them to close my account but they are denying it. Disgusting people.

MY ADVICE: DO NOT BANK WITH AXIS BANK, THEY DO NOT CARE ABOUT CUSTOMER ISSUES. POOR CUSTOMER SERVICE, WORST GUYS, DISGUSTING GUYS. UNPAD - ILLITERATE PEOPLE.

Dear sir,
I requested so many times to Axis Bank customer care that I cannot generate telepin for my credit card no 4718 xxxx xxxx 2288. they given request id as 7302487 , 7312590 and 7314301. customer executive told me to problem is dob not matching so I have to submit DOB proof so I am attaching pan card as a proof. I don t have any other .. I so many times mail earlier to for the same problem which I am facing. so pl. changed the DOB so that I can generate the telepin for my card. They every time mailed that

" Mr. Mazumdar, We acknowledge your mail regarding rectification of date of birth on credit card account.We are unable to initiate the request to rectify the date of birth without the valid passport"
Sir pl. tell me if i don not have any passport then i am not able to change the DOB. is PAN Card is not a valid proof?

pl. see the matter i 'll be very thankful

thanks
Debasish Mazumdar
[protected]

I have an salary account with Axis bank Sri ganganagar branch. The payment of feb is not created in my account. In pay slip my salary of feb is 20361 which is not created in my account. My account number is [protected] from Sri ganganagar brach. Pl intimate me on e mail or Mob number [protected], what is fault. The pay slip of month feb 2013 is file attached pl action on this issue immediate.

Respected Sir,

I am Uday Ramchandra Khot having Saving Bank A/c NO.[protected] in Axis Bank Ltd, Cuff Parade Br, Mumbai - 400005.
The Bank has returned a cheque No 074077 of Rs. 3,371/- on 28/02/2013 issued for the loan processing fees of my Housing renovation Loan. When I checked up the online statement on 28/02/2012 at 2.00 P.M., there was no entry in my statement of check return and the balance of Rs. 5000/- was available. After checking the statement I made online online payment of Rs.5,000/- to another person. After 6 p.m. I got SMS from the Axis Bank that my cheque no 74077 issued from my SAVING BANK A/c return unpaid.

My company's Current A/c is in the same Branch and given salary disbursement statement on 28/02/2013 at 10.00 a.m. for crediting the salary in my account. I called up Ms Suchita Verma (Bank Executive) for not receiving the salary credit in my account. My salary was not credited in my account till 3 pm.

In view above, It seems that the bank deliberately and intentionally failed and neglected to credit my saving account thereby returning the chequ just for earning the cheque charges.
There is no clarity in your bank statement, the cheque return entry has to be shown/ reflected in the customer account immediately as soon as it comes to the account so that the customer will come to know about the cheque return. Instead the bank is sending the SMS after returning the cheque so as earn the income by way cheque return charges.

Thanks & Regards

Uday Khot
[protected] / [protected]

S.B. A/c No - [protected]

Hi,

Please do not think it is quite long, It fully gives you valuable information.

I Demand the explanation which I faced for the Personal Loan which I took in Axis Bank.

I really did a mistake to taking Personal Loan in Axis Bank could have gone for some other bank. I got a call from Axis bank for personal loan and they told it'll be processed in 3 working days, this is because of my Dad's...

Hi Everyone

I myself Rajesh Bhure have been deceived by Credit card service of
AxisBank.

Here Scenario is I got called from Axisbank customer representative in
last week of Oct 12 regarding 20% discount on purchasing from jabong.com
on item which come under the category of Men shoes, Women Shoes, Clothing,
Jewellery, Sun-glasses.
I had telephonic communication with customer care representative Before
purchasing the gold which comes under the category of Jewellery and she
gave me approval that I will definitely get 20% discount on it.

I have purchased the Gold in first week of Nov 12 but didn't get 20%
discount as committed. When I communicated with customer care
representative regarding this they denied 20% discount unless you put
promo code.

But Before purchasing gold in my clear communication with customer care
representative she haven't mentioned anything regarding promo code.
Even they didn't sent me message or email of promo code. So where the
customer is wrong to avail the offer.

When I start emailing customer care they were frequently asking for promo
code to avail the offer.

Later I communicated with nodal officer and her reply was astonishing or
shocking one.
She replied that this 20% offer is not applicable on gold.

But it is apparently mentioned in term and condition of offer of Axisbank
that it is applicable on gold which comes under the categories of
Jewellery.

I am suffering mentally and financially a lot Please help me in this
context.

Respected sir,
I shweta Chopra is a privilege customer of AXIS BANK( janak puri),wanted to request you after submitting my fixed Deposits TDS form to (Simmi) in janak puri branch.why TDS deducted (Rs.5000)from my (FD).Allready called so many times but no response from the bank.this money matters to me a lot.its my hardwork.very disappointment from such careless mistakes of Axis bank.please Reply me as ASAP.waiting for your reply.
Thanking you.


With regards,
Shweta Chopra,
Privilege customer,
Janak puri.

19/02/2013
To
Ms.Kalpana Vatkal
Axis Bank Ltd
Corporate Office
Bombay Dyeing Mills Compound
Pandurang Budhkar Marg
Worli
Bombay - 400 025.

Dear Sir/Madam
Sub: A/C No. [protected], Date of opening: 23/07/2007
Mogappair East, Chennai, Pin-600 037.

I was employed with M/s Velammal College of Mgt & Computer studies as Director and this was my Salary A/c. My last salary remitted to this A/C was on 01/09/2009. After remitting interest for the period 01/07/2009 to 30/09/2009 of Rs.760/- the balance stood at Rs.7816/-
I joined another organization and there was no salary remittances to this A/C from 30th September 2009. However I did not close this A/C. From then on I was getting quarterly interest statement starting from 01/10/2009 to 31/12/2009 and a interest of Rs.66.

Like this I was receiving Quarterly statement so far I have received TEN interests. However when my balance stood at Rs.8567 as on 30/06/2012. I received a letter from the bank informing that they have deducted an amount of Rs.750+service Tax 92.70=842.70. There was no communication from the Bank that Salary A/C you have to maintain a minimum balance of Rs.10000.
In the mean while I got the A/C transferred to Axis bank T.Nagar and I remitted Rs.4000 on 17/11/2012. at T.Nangar Branch.
I have been speaking to Mr.Shiva, Manager(operations) Mogappair branch Mob No: [protected] right from Deepavali onwards and I have written letters to him. He has taken up the matter with Head office…
Today he told me that I can represent the matter to Head Office. Had somebody communicated to me that i should maintain a minimum amount of Rs.10000 I would have done it. I am a Senior Citizen and I don’t expect your bank to treat me like this. It is hard earned money. In case Bank is not going to consider this matter sympathetically. I have no other option but to go to Consumer forum.
I am a College Professor teaching Service Marketing to MBA Students and I don’t expect this sort of Service from you. I started following up from Deepavali then New Year and now Pongal festival.
I shall be on grateful if you consider this matter sympathetically and arrange to credit my A/C at the earliest.
Thanking you,
Yours faithfully,

DR.K.SHYAMASUNDAR
MOB NO : [protected]

Dear Sir/Mam

i am open my salary a/c in axis bank on 28 Jan 2013- my salary will be transferred on 05 Feb 2013, but till date 22 Feb 2013 , i am not able to withdrawn my salary,i am called in bank ,branch everybody say your A/c Will be Activate in next 2 days ,
salary A/c open through: Gautam : Mob Number [protected], i am called to him on 18 Feb He say i am in hospital so contact to [censored]ej-[protected]
He say i am transfer your from form,your A/c Will be Activate in next 2 Please Help Me ,

i am phasing a Financial problem

Bank Name: Axis Bank
IFSC UTIB0001744
MICR Code [protected]
Address:- GROUND FLOOR, FIRST FLOOR AND BASEMENT, SHOP NO.12,BLOCK A3,SECTOR-110, NOIDA 201301, GAUTAM BUDH NAGAR,UTTAR PRADESH
Contact [protected],022 [protected][protected]

My Contact Number Is [protected]
Name : Ajay Kumar
A/C No IS:-'[protected]

Thanking You

Dear sir i write my matter last three month with axis bank but steel not completely not clear answer by axis bank my matter is below
To
Shikha sarma
Mmanaging Director &ceo,
AXISBANKLIMITED

Respected madam
Multi time i reminder your bank but i still did not get answer from your bank.
I have Taken home Loan 2010 at that time Axis (Home Loan A/c no is PHR[protected] provided one executives to me for Collecting documents and process those document. I have handover everything including Life Insurance Proposal with duly signed to him.

but after 2.5 year at the time of releasing final Cheque they told me that due to Pending procedure of life insurance they can not issue final cheque , but i already submitted those document earlier two years back.

During this complete 2.5 year i[censored]nfortunetly anything happen to me than who will be responsible for that.the problem which i have is with the resource transition at your side i mean if any one leaves axis bank than there should be a proper handover process instead it will result in lost / mis-placed customers document.

During this complete 2.5 year i have rune without life insurance cover just because of your former executive lost my document.

Please answer me for following question.

Que 1. why its pending till date? as i have already submitted all signed document before 2.5 year back.

Que 2. why your department have not informed me for the same by contacting? as 2.5 year is long period. as for the home loan you are calling us frequently but once loan get approved no body taking interest.

Que 3. Who will be responsible for document lost due to your resource transition?

Que 4. as 2.5 year is long duration and in-case of Death during this 2.5 year without having insurance cover of mine who will bare the loos? even its not my fault.


Looking forward to hear from you.

yagnesh thakar
----- Forwarded Message -----
From: Yagnesh Thakar <[protected]@yahoo.com>
To: nodal axisbank <Nodal.[protected]@axisbank.com>; shikh <shikha.[protected]@axisbank.com>
Sent: Friday, February 15, 2013 5:26 PM
Subject: very poor service by axis bank

To
To
Chandrika Dandekar
Nodal Officer Team
Tel –[protected]



Hi, i want change my home loan and my account because your bank has give C grade service last three year my experiences if re pay my processing fees and my insurance payment 100% return and additional interest. i am not satisfaction my excess premium value and your commitment to loan section latter in met life insurance and baja capital and you give me max and tata aig without any extra bani fit and confirmation. you must check my loan sanction latter check your promises and give reply final so i look forward my action is change bank or consumer form. must reply whatever your side. Thanks to give DOG BRAND services by axis bank.
Regards
YAGNESH THAKAR
[protected]
Chandrika Dandekar
Nodal Officer Team
Tel –[protected]

Dear Sir,

I am holding power home loan account with Axis Bank, loan account no. PHR[protected]. Total amount sanctioned was Rs 3636850/ only, however I needed 35 lakhs only and same was disbursed through cheque no.[protected].
The bank records are showing disbursed amount as 3636850 and same is being used for EMI.

MY ACCOUNT HAS BEEN DEDUCTED WITH FOLLOWING DETAILS
NAME KUNAL SINGH
Account Number [protected]
Transaction Date 16/02/2013
Transaction Amount INR 1,632.21
Transaction Type DR
Transaction Description PUR/SEVEN DEES GARDEN/GERMANTOWN/160213/

it is unknown transaction for me and not done ay transaction on these day after calling several times they are putting me on hold without any reply.