[Resolved]  Axis Bank Credit Card — Non-Realisation of Cheque

Address:

Howrah, West Bengal

Subject:Non-realisation of Cheque for Credit Card payment

Dear Sir,

I am in regular in regular touch with Axis Bank Customer Care as well as their Grievance Cell w.e.f.10.08.2012 till today on 18.09.2012 i.e. after received a telephone from no.[protected] to my Mob.no.[protected] on 09.08.2012 at about 5.23 PM regarding non-realisation of Credit Card payment due date 30.7.12 amounting to Rs.2553.50. Regarding this I would like to brought to your kind notice that I have depositd a cheque no.204584 dt.24.7.12 on UBI,DVC Extn.Br.,Ultadanga for Rs.2553.50. But intentionally/inadvertently Axis Bank send the cheque for collection from UBI on 28.08.2012 for Rs.2553/- only, which was an ENCODING ERROR and as per guide line of RBI, due to this reason the cheque was returned. Though the mistake was made by the collecting branch of Axis Bank but they have charged various charges including interest on due.
My complaint is when I have deposit correct cheque in all respect, why I shall bare charges + interest for their fault. Kindly look into.
I also request you to please intimate me the email address of the higher authority of Axis Bank besides Customer Care / grievance Cell to whom I can described this fact for justice.

With best regards,
Manoj Kumar Roy.
18.09.2012.

1. Card no. : [protected]

2. Name : Manoj Kumar Roy

3. e-mail : 1. mkr_kaju.[protected]@rediffmail.com 2. [protected]@dvcindia.org

5. Mob.no. : +91 [protected] / +91 [protected]