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[Resolved]  Axis Bank EDC Machine — EDC MACHINE

We have ur edc machine connected to TATA INDICOM WALKY phone for the past three years. (MID [protected] / TID[protected] At the time of settlement there is a frequent problem of "TOTALS MISMATCHED" & "MACHINE GETTING INOPERATIVE FOR BATCH LOCK PROBLEM". It takes atleast a couple of days or more before the complaint is attended. This problem has occurred over past 2~3 months.
We feel that there is something wrong at the server end. Kindly ensure that the problem is solved permanently.

Partner
Padmakar Joshi & Bros.
Complaint marked as Resolved Jan 3, 2017
Verified Support
Axis Bank Customer Care's response Dec 03, 2016
Hi Padmakar,

Please raise your concerns at http://bit.ly/2dZ5X0W for us to assist you at the earliest. Sorry for the trouble.

Regards,
Axis Bank
Complaint comments  6 CommentsShareTweet

Comments

Dear Sir,
The EDC machine is not working since last 13 days. After repeating complaint the service provider is unable to replace the machine and i am suffering loss during this festival season. My docket no is T 09250912.
The service provider M/s. Venture Infotek is worst in providing service. They are losing Axis banks reputation.
If no action is taken within 2 days from the receipt og this letter i have no option but to move my account to another bank.
Chandar Prakash Mohta (prop.)
M/s. Maruti Fashions
12, Sir Hariram Goenka Street
Kolkata-700 007
Ph # :[protected] / [protected]
Axis Bank Customer Care's response, Dec 3, 2016
Verified Support

Hi,

Please raise your concerns at http://bit.ly/2dZ5X0W for us to assist you at the earliest. Sorry for the trouble.

Regards,
Axis Bank
Dear Sir,
The EDC machine is not working since last 13 days. After repeating complaint the service provider is unable to replace the machine and i am suffering loss during this festival season. My docket no is T 09250912.
The service provider M/s. Venture Infotek is worst in providing service. They are losing Axis banks reputation.
If no action is taken within 2 days from the receipt og this letter i have no option but to move my account to another bank.
Chandar Prakash Mohta (prop.)
M/s. Maruti Fashions
12, Sir Hariram Goenka Street
Kolkata-700 007
Ph # :[protected] / [protected]

PLEASE LOOK INTO THE MATTER AND STOP LOOSING UR VALUED CUSTOMERS. LOOKIG TOWARDS YOUR BETTER SERVICE.
you are requesting that please send your phone no. as soon as possible
T.K. paul
Mobile [protected]
Email:[protected]@yahoo.com
Axis Bank Customer Care's response, Dec 2, 2016
Verified Support

Hi Tapan,

Please raise your concerns at http://bit.ly/2dZ5X0W for us to assist you at the earliest. Sorry for the trouble.

Regards,
Axis Bank
dear sir,
we've an edc machine at our retail outlet TID NO.14314135
MID NO. [protected] .
we have not recd. settlement sheet from 1 july to till date .
ur hereby requested kindly send asap.


regards
srs value bazaar
1st 60 ft. road, molarband ext.tajpur, badarpur new delhi -110044
[protected]/ 011+29894852
I MR TARARAM CHOUDHARY, HAVING YOUR EDC AXIS BANK MACHINE AT MY CLASSIC MEDICAL & GENERAL STORE, SHOP NO 8 PLOT NO 12, SECTOR 48 LAKHANIES PALM VIEW, SEAWOODS NAVI MUMBAI 400706
SO SIR I AM REQUESTING YOU SIR TO PLEASE REPLACE MY EDC MACHINE, BECAUSE ITS KEYPAD IS NOT WORKING AND SO I AM NOT ABLE TO TAKE CARD PAYMENT.I HAD COMPALINT THIS ALMOST 4 TO 5 TIMES ON YOUR TOLL FREE NO 18602332, [protected], BUT NO ONE IS RESPONSEING OUR COMPALINT, AND THIS IS THE LAST TIME I AM GIVING U SIR COMPLAINT, IF WITHIN 2 DAYS U WILL NOT CLEAR OUR PROBLEM I WILL DISSCONNECT OUR AXIS BANK EDC MACHINE AND WILL TAKE A NEW EDC MACHINE FROM ANOTHER BANK SO PLEASE KINDLY CURE MY PROBLEM AS POSSIBLE AS FAST WITHIN 2 DAYS.

FROM TARARAM CHOUDHARY, MOB [protected]/[protected]
EMAIL ID C/O [protected]@YAHOO.COM
Dear Sir,
The EDC machine is not working since last 3 days. After repeating complaint the service provider is unable to replace the machine and i am suffering loss during this season. My docket no is
The service provider M/s. verifone is worst in providing service. They are losing Axis banks reputation.
If no action is taken within 2 days from the receipt og this letter i have no option but to move my account to another bank.
nitish choudhary
m/s nakoda corporation
c/o numero uno
3 amardeep near domes compound
jaipur road, ajmer (rajasthan) 305001
[protected]
[protected]
Axis Bank Customer Care's response, Dec 3, 2016
Verified Support

Hi Juhi,

Please raise your concerns at http://bit.ly/2dZ5X0W for us to assist you at the earliest. Sorry for the trouble.

Regards,
Axis Bank

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