[Resolved] Axis Bank / Home Loan — Declined (Insufficient/Reason/Confidentiality Protection)

Biswajit Nayak

from Gurgaon, Haryana

Address:

Delhi

I Biswajit Nayak resident of Dwarka,Delhi surely regret to share my recent experiences of process/people of Axis Bank Branch, Sector, 5 Dwarka, Delhi.

1.[protected]Monday) - Approached by Axis Bank Officials with an assusrance lead time of 7 Working Days subject to meeting the condition. (Name Withdrawn since it is not against any individual) for an application.
2.[protected]Tuesday) - Application submitted enclosing requiered documents.
3.[protected]Wednesday) - Reverted back for more documents by Bank Officials & Submitted.
4.[protected] to[protected] Personal/Financial/Information exposed to multiple agency in the name of verification/investigation.
5.[protected] Informed about CIBIL Score are less, asked for clarification & clarified subsquently with supporting documents.
6.[protected] Followed up for an update experience with bizare behaviour from not attending/recevng call to vanished from Branch.
7.[protected] Received Call from Bank officials for more documents towards clarification of CIBIL and submitted the requiered soft copy of the same.
7.[protected] Received a letter from Bank with out name & signed your application has been declined .

My (Aplicants) Concern/Queries/Clarification/Suggestion/Legal Assistance for the points mentioned below.

1. Why Bank did not varified in the 1st Level about CIBIL (Since i have a 10 Days Old CIBIL report cleared varified by a Nationalised Bank (May submit as & when requiered/demand).So i challange it is the misutilisation of Regulatray Instrument.
2. Wrong Information about lead time for process/approval.
3. If declined, should/must return all the documents submitted by applicants including the cheque.
4. Why the Bank Offcials are not informed about the update of the process/progress.
5.Why all confidential (Personal/Financial) Information exposed to the multiple aagency may cause/lead for any eventuality.
6. Why Banks should not give reasons for decline/Non Approval & many.

This is an intiative to educate/inform all prospect/potential home loan applicants, ensure all queries before submission application will surely reduce the risk financial/personal risk.

Thanks ! Biswajit.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Biswajit Nayak

from Gurgaon, Haryana

Axis Bank Officials Response Below on Dated[protected]..

Dear Mr. Nayak,

We acknowledge your concern and continuously working for better service and patronage

We refer to our telecon today and wish to inform you that all your concern queries and concerns were duly addressed and taken care for. We have forward your due concern to respective department for more details. Request you to please allow us 4-5 working days to revert you accordingly.

Please feel free to contact us for any further concern/clarifications

With Warm Regards,
Chinmay Ghosal | Deputy Manager | Axis Bank Ltd RAC-Gurgaon | Ph[protected] |

"Help you render to others is a mirror reflection of innerself"

Comments : As of now (14th April'2011 Time 11:P.M), No Initiative/Action/Communication has been made inspite of mail comunication to address/resolve this issue within 4 Days from[protected].

Can any one please suggest/advise any other means/approach, where the Consumer Voice could be heard by AXIS Bank ?

Thanks !
Biswajit Nayak.

gt_nawab

from Noida, Uttar Pradesh

axis bank (sector 14 retail loans branch) is a poor performer in terms of customer service for me as I have seen multiple customers being frustrated by the bank officers while they attempt to get the loan sanctioned. In fact the bank employees don't even read the application forms and other documents clearly. Also, the branch attempts to humiliate the customers that your financial profile is low. Interestingly my loan was approved somehow by luck and I have already pre-payed it within 15 months out of given 60 months but the bank hasn't been able to provide me the NOC since fifteen days. Also, they made a refund error in the foreclosure and called me the very next day apologizing the error but when I asked them for NOC today, it is taking for them very long to call me back. One officer said that I will get the NOC in seven working days. As per my experience you should post an online complaint and you will get an immediate response. It happened with me and I am sure it will help you.

Best wishes

Biswajit Nayak

from Gurgaon, Haryana

Since i was trying through alternate medium of AXIS Bank Online unable to register my concern.All this excercises has resulted to returning my documents including the cheque & moreover it was an initiative to educate/empower the potential Home loan applicant through AXIS Bank.

Thanks.
Biswajit.