Axis Bank Home Loans — Delay in loan processing with no transparency of communication

Address:

Pune, Maharashtra

Hello,

I am a resident of Germany and had applied for a home loan via Axis Bank, Pune. The whole process has lasted for more than three months with no feedback or reply regarding the home loan.

After I applied for a home loan in February 2011 at AXIS Bank, Pune for a property in Pune, I was told that the whole process would be completed in 5-6 working days. Since I did not have an NRI account with Axis Bank, I was told to open one which I duly did. Because of this application, I was told that the application processing would take 2 more weeks. This was fine and I accepted it.

Thereafter I have been getting hardly any response from the bank regarding the home loan. It has been more than three months. Most verbal commitments by the bank authorities are never respected. No commitment is given in writing in spite of multiple requests. All emails are ignored, phone calls are never replied to and the whole process is extremely hazy and opaque.

I am on the verge of losing my property since the builder is not willing to wait anymore for the payment. The entire process has been a nightmare and AXIS bank has yet to give me a reply on the status of my loan. It is already May 2011 and it has caused me immense torture and mental harassment because of their unprofessional customer service!

Readers who read this note are hereby requested to refrain from applying for home loans via AXIS bank.

I definitely want to go to the consumer court of India and will need assistance for it. Please inform me if anyone can help me out on this issue.

Regards,
A bitter AXIS bank customer from Germany.
Email: libre.[protected]@gmail.com