[Resolved]  Axis Bank Limited — DELAY IN REFUND FOR FAILED TRANSACTION REFERENCE NO. [protected]

Address:

West Bengal

Dear Sir,

Below mentioned e-mail conversation with officials of AXIS Bank Ltd. and IRCTC is self explanatory but offiicals of AXIS Bank Ltd. are least bothered to take prompt action whereas IRCTC people has taken prompt action.
AXIS Bank officials are not crediting RS. 1410 in my savings account.
Your kind intervention is required in this matter urgently for crediting of Rs.1410/- in my account.

Thanks and regards




Dear Ms. Madhumita,



Please refer to the above subject and below mentioned trailing e-mail sent by you regarding above mentioned subject.

Still my matter is pending and once IRCTC has issued refund receipt then why it is getting delayed in credit of Rs.1410/- in my account.

I hope you will solve this matter at the earliest from your end please.



Thanks and regards,



RAKESH PANDEY,
SECURITY OFFICER (HOD),
UFLEX LIMITED,
A-1, SECTOR-60,
NOIDA,
MOBILE NO. [protected] / [protected]




--- On Fri, 4/9/10, Madhumita.[protected]@axisbank.com <Madhumita.[protected]@axisbank.com> wrote:

From: Madhumita.[protected]@axisbank.com <Madhumita.[protected]@axisbank.com>
Subject: Fw: DELAY IN REFUND FOR FAILED TRANSACTION REFERENCE NO. [protected]
To: ibrm.[protected]@axisbank.com
Cc: [protected]@yahoo.com, Barrackpore.[protected]@axisbank.com
Date: Friday, April 9, 2010, 2:42 PM

Dear Team,

As per the below mentioned appended mail, please arrange to refund the debited amount for purchsing tickets through IRCTC urgently.

Regards,
Madhumita Sarkar
Deputy Manager
Barrackpore Branch
Ph : 25941735/25941736

-----Forwarded by Madhumita Sarkar/DM/436/AXISBank on 04/09/2010 02:40PM -----

To: Madhumita Sarkar/DM/436/[protected]@AXISBank
From: Barrackpore Operationshead/436/AXISBank
Date: 04/09/2010 12:47PM
Subject: Fw: DELAY IN REFUND FOR FAILED TRANSACTION REFERENCE NO. [protected]

Thanks & Regards

Sudipa.
Manager Operations
Barrackpore Branch
Mob: [protected]
Tel :[protected]/25450548
Fax :[protected]


----- Forwarded by Barrackpore Operationshead/436/AXISBank on 04/09/2010 12:47 PM -----
Rakesh Pandey <[protected]@yahoo.com>

04/09/2010 12:41 PM
To
[protected]@axisbank.com, Barrackpore.[protected]@axisbank.com

cc


Subject
Fw: Re: DELAY IN REFUND FOR FAILED TRANSACTION REFERENCE NO. [protected]


Dear Staff,

Please refer to the above subject.

Below mentioned history of e-mail conversation with IRCTC regarding above mentioned subject which is self explanatory is being forwarded to you for your information and necessary action from your end please.

My details of account are as follows :


(1) TYPE OF ACCOUNT : SALARY SAVINGS ACCOUNT



(2) ACCOUNT NO. [protected]



(3) BRANCH : BARRACKPORE, BARRACKPORE SHOPPING ARCADE,

4, S.N BANERJEE ROAD, NEAR CHAMPA CINEMA HALL,

BARRACKPORE, KOLKATA-700120 ( WEST BENGAL )

This is the worst class of service I am facing as earlier 02 days ago I my account was debited for Rs. 5000/- without any transaction and still that matter is pending with your bank and no officials from your bank even bothered to revert back.

It is requested to investigate the matter and revert back.

Thanks and regards,

RAKESH PANDEY,
SECURITY OFFICER (HOD),
UFLEX LIMITED,
A-1, SECTOR-60,
NOIDA,
MOBILE NO. [protected] / [protected]




--- On Fri, 4/9/10, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:

From: [protected]@irctc.co.in <[protected]@irctc.co.in>
Subject: Re: DELAY IN REFUND FOR FAILED TRANSACTION REFERENCE NO. [protected]
To: "Rakesh Pandey" <[protected]@yahoo.com>
Date: Friday, April 9, 2010, 12:32 PM



Dear Customer,

Kindly note that we have refunded the amount as per the following details. Please contact your bankers for confirmation with the given details.

Transaction Id [protected]

Payment Option axispg

Sr# RFND AMT STATUS SETTLEMENTID RECEIPT NUMBER ACTUAL REFUND DATE RFND TYPE
1 1410.00 Refunded 1868802 1880030 07-apr-2010 04:16:44 PM Transaction Failure

In future you are requested to use the Refund status Tracking service Provided by the IRCTC. Select the <Refund Status> link in the left panel under <My transaction>. on the plan my travel page after you log in to www.irctc.co.in giving your userid and password.

Note : If still the refunded amount is not reflecting in your account then send us the screen-shot / scan-copy of the statement by hiding the credit card no. to pursue the matter.





Thanks & Regards
Kavita
[protected]@irctc.co.in
www.irctc.co.in
[protected]

----- Message from [protected]@yahoo.com[protected]
Date: Fri, 9 Apr 2010 11:57:13 +0530 (IST)
From: Rakesh Pandey <[protected]@yahoo.com>
Subject: DELAY IN REFUND FOR FAILED TRANSACTION REFERENCE NO. [protected]
To: [protected]@irctc.co.in


> Dear Staff,
> Please refer to the above subject.
> Below mentioned e-mail sent by your office is self explanatory
> regarding above mentioned subject.Still amount has not been credited
> into my savings account and please let me know about the status of my
> refund.
> Thanks and regards,
>
> RAKESH PANDEY,
> SECURITY OFFICER (HOD),
> UFLEX LIMITED,
> A-1, SECTOR-60,
> NOIDA,
> MOBILE NO. [protected] / [protected]
>
>
> --- On Wed, 4/7/10, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:
>
> From: [protected]@irctc.co.in <[protected]@irctc.co.in>
> Subject: Email From IRCTC
> To: [protected]@yahoo.com
> Date: Wednesday, April 7, 2010, 4:16 PM
>
> ________________________________________________________________________
> This is a system generated mail. Please do not reply to this email ID. If
> you have a query or need any clarification you may:
> (1) Call our 24-hour Customer Care or
> (2) Email Us [protected]@irctc.co.in
> ________________________________________________________________________
> Dear Customer,
>
> The refund of Rs. <1410.00> for the transaction tried by you under
> reference no.[protected] which has failed and later found that the
> payment has been debited to your credit card account has been
> credited to your credit card account at 07-Apr-2010 .
> We suggest you to please retry the transaction, if not booked
> already. The booked tickets history can be checked to view the list
> of all tickets booked by you.
> Warm regards,
> Customer Care
> Internet Ticketing
> IRCTC
>