[Resolved]  Axis Bank Solapur — Debit of Amount 2000/- due to Machine technical problem SBI ATM

Address:

Solapur, Maharashtra

On Dated 19.03.2012 time 7.02 am trying to withdraw Rs : 100/- and 400/- but the transction was unsuccessful due to their was a minimum withdraw of Rs : 500/- but after 5 minutes and i cancelled the transction. I got an SMS of RS : 2000/- debited from my Account it is a SBI ATM Machine technical fault.But after a long follow up to Axis Bank and SBI Bank their is no response and no any kind of help from bank


This are Some mail of Followups with Axis Bank

Dear Sir/Madam,

Kindly revert on urgent basis as we are awaiting for your reply.


With Regards,

Padmaja
Assistant Manager- Operations,
Solapur Branch
Ph No[protected]/22/23/25/26
AXIS BANK LTD


-----Forwarded by Padmaja Waghmare/AM/266/AXISBank on 04/03/2012 06:47PM -----
To: Anand Dave/AM/ACC/RBP/[protected]@AXISBank
From: Padmaja Waghmare/AM/266/AXISBank
Date: 03/29/2012 03:38PM
Cc: Solapur Operationshead/266/[protected]@AXISBank
Subject: ATM QUERY
(See attached file: PADMAJA.jpg)





Dear Sir/Madam,

One of our customer a/c no [protected] named as Aamir Shaikh was trying to withdraw cash from SBI atm for Rs.2000/- dt 19/03/2012 time 19:02pm. There was error in the system & cust has not ben received money & get receipt contains message that SORRY UNABLE TO PROCESS, but customers a/c has been debited for the same amount on same date & same timie. We have lodge complaint, iD[protected].We got revert from the CCRS dept as SBI has been rejected the same complaint as the same transaction is successful.
As per customer concern, he has not received money. Kindly revert immidiately.Please find scan image of receipt.


With Regards,

Padmaja
Assistant Manager- Operations,
Solapur Branch
Ph No[protected]/22/23/25/26
AXIS BANK LTD