[Resolved] Axis Bank Travel Currency Card — Huge delay in providing necessary service | |||
I have been given axis bank travel card (card no: [protected]) from my company Globallogic India pvt ltd for the onsite visit in United states. During the visit. I lost my internet login password. Called the cutomer care, they told me to write a mail to travel.[protected]@axisbank.com giving all the required information for the card and its a chargable service. I wrote a mail to the travle.[protected]@axisbank.com on saturday 2pm. As per the customer care, it should be given within 48 hours with no conditions attached. But now its wednesday 2pm. I have not got any reply on the mail. Neither they do have a backup plan for the delay in the service. I am suffering for the past 4.5 days as i am due to make an important transaction and the person is asking for the money. Due to lack on service from axisbank, customer is facing hell lot of problem without money in the foreign country. And no matter how many times one calls at their customer care, they dont tell what is the status of your complaint. and all the time an assurance that you will get it by today evening. Sorry but i am realy in a painful situation due to delay in the service of axisbank for which they charge money. And their is no penalty from their side on behalf of delay in service. Customers are fooled to large extent. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
I would strongly recommend you get a Caxton FX prepaid Currency card whenever you need to change a currency because there are no costs using it, and loading the card is free as well as instant. And for what regards credit transactions I also use Caxton's FastPay service which is also free of charge and the exchange rate is very profitable. I have been using Caxton services since I have had a similar problem with my UK bank, and I would defiently recommend it ! :)
Axis Bank is USD card is the worst product I ever seen, and services my god they are making the customer fool. They reply the mail only after you send 5 mails to them.
I dont knowif they are working at all. Also, they are making false remark that they have tieup with the global companies. However the USD card are not accepted everywere.
I was doing online purchase from Lenovo site and I tried the transaction twice and both the times my money went on hold and order not confirmed. When I told to the bank they are asking the cancellation mail. Someone please let these AxisBank people know that if there was not any transcation how can a merchaent will send a cancellation mail.
They have not sympathy and help for their customer knowing the fact that customers will face hell lot of problem. I told them that this is a corporate USD Card given by my employer TechMahindra still they are not able to here it.
I dont knowif they are working at all. Also, they are making false remark that they have tieup with the global companies. However the USD card are not accepted everywere.
I was doing online purchase from Lenovo site and I tried the transaction twice and both the times my money went on hold and order not confirmed. When I told to the bank they are asking the cancellation mail. Someone please let these AxisBank people know that if there was not any transcation how can a merchaent will send a cancellation mail.
They have not sympathy and help for their customer knowing the fact that customers will face hell lot of problem. I told them that this is a corporate USD Card given by my employer TechMahindra still they are not able to here it.
Axis Bank Travel Currency Card — Did not get response
I have a Axis bank Travel Currency Card, I have sent an email to travel.[protected]@axisbank.com on 13/07/11, still I have not received any reply from them, when I am trying call the customer care number, I am unable to go in. I don't know, whom to escalate the issue. Hi, Is there any higher authorities in AXIS bank who could solve the issues. Talking to CSR is totally waste of time, they cut the calls saying hold on we will transfer to our Manager ( hello r u there!! hello r u there !! hello r u there !!! customer is not answering the call so we are cuting the call) what a foolish game they play.
As on 27/7/2014 I tried booking a hotel room which the card was not acceptable and both the times the transactions went on hold later checked the amount was deducted twice. Where once they have reversed and the other one is not reversed, so when am asking they said first time 5days they require after 5 days when I checked they sent an email stating minimum 33 days required after some days sent an email 3days. Again when I pressurised they said it takes 33 days are they trying to FOOL the customers.
Please let myself wont be till 30 days in US what should I do
I HIGHLY RECOMMEND SOME HIGHER AUTHORITIES IN AXIS IS REALLY AWARE OF WHATS HAPPENING IN THERE BANK.
As on 27/7/2014 I tried booking a hotel room which the card was not acceptable and both the times the transactions went on hold later checked the amount was deducted twice. Where once they have reversed and the other one is not reversed, so when am asking they said first time 5days they require after 5 days when I checked they sent an email stating minimum 33 days required after some days sent an email 3days. Again when I pressurised they said it takes 33 days are they trying to FOOL the customers.
Please let myself wont be till 30 days in US what should I do
I HIGHLY RECOMMEND SOME HIGHER AUTHORITIES IN AXIS IS REALLY AWARE OF WHATS HAPPENING IN THERE BANK.
where is the option of "-ve" stars. these guys deserve the worst rating ever made. card it is. i made couple of transactions using this card and had to cancel them for some reason. but they are not ready to refund my fund only. every time i cal them or email them, they will ask for something or other which is either already given or not possible to give. it has been 2 weeks and they are not yet responding properly refunding the amount.
worst customer service i have ever seen!
worst customer service i have ever seen!
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Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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Manish Sinha
Ph: [protected]
mail: [protected]@yahoo.com