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[Resolved]  B. E. S. T. Undertaking — rash driving

The BEST no MH 01 LA 5408 driving on Khar SV road near beauty center on 6th nov '08 at 3 pm desided to crash into my brand new i10 car. He claims tht he was only driving straight when there was no space at all and he was over taking from my left side and cutting in. He drove right in and broke my left side mirror. I wish something could be done against such rash driving. They sould be suspended or atleast a pay cut so that they are taught a lesson,
Complaint marked as Resolved Aug 14, 2020
Complaint comments  5 CommentsShareTweet


such kind of rash driving by BEST drivers should be stopped. many of our people may have already experienced or got hurt because of this kind of rash driving by BEST drivers, and are silence and never complained regarding this subject.

In the interest of safety of innocent people, we should take firm disciplinary action on such rash drivers who do not care for human lives.
The route no 489 (from Shivaji Nagar to Dahisar) did not stop at the designated stop at Indian Oil Nagar today morning (31-Mar-2009 at 8:40 am). I was crossing the road towards the bus stop and waved my hand right in front of the driver.On waving my hand, he momentarily stopped but before I could board the bus, it started to move. I was dragged for a good 15-20 feet with me half-hanging on the foot board. I was very lucky to escape with only a couple of cuts and bruises. Imagine the scene if it would have been some senior citizen or a school kid, the public could have taken matters into their own hands.
On checking with the driver, he said that it was not his fault if I was not at the stop. Agreed, but he could have at least stopped earlier (which he ultimately did) when he saw in the side view mirror that someone was trying to board the bus. And to top it all, he was quite rude inspite of what had happened. It is the attitude of some of the drivers/conductors like these that cause your image to get tarnished.
If you plan to take any action, I can give you the other details, otherwise I guess this would just be another complaint which goes by the way side.
I am seniour citizen holding monthly bus pass & regulary travelling from down mill ( lower Parel) to Reay road station by route no.44. I noticed that no bus halts at down mill stop at 5 pm to 8 pm. i have already louge complaints and requested to deput your supervisery staff to look in to the matter but no action has been taken.

I also notice sometime 3 buses of route no. 44 comes one after another within 2 to 3 minutes & then there will be no bus for one hour. This results heavy harreshment to public & losses to best.

Please look in to the matter. hoping your favourable reply.


Narshi D. Shah.
Dear Sir,

This is CA.Mrs Pallavi Shirvatkar. Daily i travel to Ballard Estate from Churchgate Station. For this i need to cross few hurdles such as Share Taxis which keep coming from all possible directions & frustrated BEST drivers.

Today morning i was looking out for taxi (not a share taxi) to go to Ballard Estate. as usual i was trying hard to manage these two main hurdles on the road i.e. making my own way to save myself from share taxis & BEST buses. There is a Bus Stop nearby. Today 138 No BEST Bus driver who was coming towards the Bus Stop drove the Bus so fast & rash that for few seconds i felt may be this is the last moment of my life. when i tried stoping him he started shouting. BEST Bus No 138 Vehicle No. MH01-L-6486 Time 9.45 in the morning.

When i enquired about lodging complaint against him to few people, they replied that Traffice police can't control them & share taxis pay regular "HAFTTA" to Police. so nobody will entertain your complaint.

Sir, can there be any solution to such problems?

I think in India we really don't care about human beings. So what few people die in such kind of accidents. can't there be any discipline?

Cell No [protected]

Date :[protected]

Dear Sir,

This is with reference to the grievance against the best bus driver with the registration no. MH 01 - LA 5423 ( 461 heading towards to the Gorai depot). This incident happened near the green feilds (jogeshwari link road) around 10:50 pm today. The driver was a careless driver and was in hurry that he had almost took his bus so rashly crushing our bike on the adjacent car.

It was by God's grace that we had balance our bike safely or else we would the victims for the rash driving. Immediately we went to the Dindoshi Depot to lodge a complaint but we were told that the complaint should be made only at the arrival depot as the bus doesn't report to them.

It is humble request to the concern authority that they should take this incident seriously and revert to us with the solution. THERE ARE LOT OF PEOPLE SUFFERING DUE TO THIS NEGLIGENT DRIVING. I shall await for the positive response or this will force us to take further actions.

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    B.E.S.T. Undertaking Phone
    +91 22 2372 6983
    +91 22 2414 6262
    +91 22 2418 0016
    B.E.S.T. Undertaking Address
    Materials Management Department (Colaba – Head Office), 4th Floor, Parivahan Bhavan Bldg., S.B.Road, Electric House, Colaba, Mumbai, Maharashtra, India - 400001