[Resolved]  B. E. S. T. Undertaking — misconduct by conductor and staff

Even i faced one problem when i was travelling to bhayander, i was with my family and we went to one of my friends place during weekend we were on Navghar road bus stop near railway station we were standin on last stop of bus stop where all the buses comes and arrives there was a bus heading a way to Magathane ( borivali) i asked the bus driver is this bus going to Borivali he informed that the bus is going to come but the bus was standing there, i went to the conductor and asked the same thing he told bus will come for borivali and i was carring my child in my hand he is 3 years old and waiting at the stop i was watching driver and conductor came and they get into the bus, some passangers also went into that bus so i ran carring my child in my hand the bus was moving and i managed to get into the bus any how and i asked the conductor when i asked you why you didnt tell me, why you are providing the false information you need to understand i was with my family they cannot get into the moving bus right he told what you want to do ( do what you want ) his Batch number is 41452 and the bus number is MH-01 LA 6218 if there are laws in india please suggest me what to do abouth this kind of people who are not helping customers they dont want people to get into the bus .

I am sure almost 80% BEST Commuters would be looking for a portal / contact number or any other media to get in touch with a superior person, to voice their experiences w.r.t the behavious of the BEST drivers and conductors. Not all of them, but a few staff members dominate the normally well-behaved once and spoil the overall impression of the BEST organisation. This has to change.
The newly launced AC buses all across Mumbai and Thane is the changing face of BEST. As far as my knowledge goes, in spite of overcrowding, BEST transport has to undergo heavy losses in any given financial year. I have not gone through the statistics. But I wold like to mention that we all mumbaikers / Thaneites appreciate the service BEST has been offering. It has definitely helped increase the numbe of cummuters who prefer public transport and if the service continues, I am sure it can help us overcome the cngestion issue in Mumbai to some extent - we understand that unless Mumbai has an improved and robust infrastructure, the BEST service is definitely the "ray of hope".

To add, I have experienced a short tempered driver who drives the AS-5 from BKC to Cadbury junction at 6:10 PM. This guy has been noticed arguing with almost every commuter. He has problems if people stand, he has problems if there is a request to increasr the AC temperature as the ACs in these buses is ice-chilling. HE keeps his window half open, which also may put some extra load on the AC, hampering the performance of the buses.

I understand that the AC buses are not expected to open the door on the signals. But on request if a lady /gentleman commuter wants to get down, to avoid unneccessary crossing of the road, he/she CAN be allowed to do so. If its the decision of the driver, he needs to be polite and not use a language with " do you want to die? die after getting down on the bus stop" and so on. He has problems with almost everything in the world.

I would sincerely request you to train the drivers and conductors as they are also the deciding factor for commuters wether to hire a bus or not!!!

I agree.. this happens!

No shed for bus stop no.415, 496, 445, 307 infront of seepz gateno.1, Andheri (E), Mumbai

I Jatin residing at sane guruji road here by request u to kindly make change of 30 ltd bus route to mulund check naka n pls inturoduse ac bus from coloba to sion or mulund via jacob circle

This is with regards to the Bus 489, today there was no bus in the morning from 7:00am, bus arrived at 7:15, but did not not halt at kandivali mahindra stop, Called the depot got a response, go to magathane depot and launch a complain .

Everyday there is problem of this bus . we complain but no use no seriousness of the complain . CHAL THAT HAI . There are no buses in the evening after 5:30PM TO 6:30PM, IF WE CALL THE DEPOT AT SHIVAJI Nagar they say Bus driver are not yet come OR BUS BUSES ARE STRUCK IN TRAFFIC .If the buses are on time, buses failed at Aery even the cops laughs saying this is everyday issue . What a fun of 489, but still the management do not care .

Sir,
I would like to draw your attention to route no.296 starting from Shanti ashram in the morning, you will agree that this time is very important for school going children who has to carry 5-6 kgs of weight by their bags.My contention is perticularly for the bus starting at 6.31am scheduled time from the said chowki but the bus always goes before time there by leaving the children stranded, the next one is at 6.44 am so the children have to walk down to their school which is more than 0.5km with the heavy bags if they opt for the next one the gates of schoolare closed pl look into it or rescedule the 6.44 bus to 6.38 am so that the boys can avoid this harrasment as the starter on duty is not ready to cooprate in this regard I hope the dept will take some action otherwise there is no point in making time table for the starting point.You may varify this by your plain clothes men by deputing them say at st francis school/church bus stop.