[Resolved]  Bagga Link — not Providing Proper attention

Hello Sir,

I am Santosh Thakur, I have two models of mauti one is 800 and another is WagonR, I have purchased 800 in november 2005 and WagonR is on 23 jun 2008. Both cars I have purchased from Bagga Link Patpar Ganj.
At first time I was new with all like driving, and handling of car, that time when ever i feel any problem (my car was tilt from driver side, horn was not smoothly operated, gear is slightly tight and have chuck sound) I asked to service inchrge at the time of servicing, they always reply this is normal things it is not to be repaired, but after all free and paid servicing I took it to other service station and spend some money and all problem is rectified. All senior staff are only busy will filling their ISO format and requesting for give them best grade. I also complaint to customer care about that when they calld me after servicing feedback but they didn't call me again.
After that due to sales persons behaviour(Mr. Aalok Upadhyay) I again went to Bagga Link to purchase my next car, and today (12 july) I went for first service, situation is worst than before, they are taking cars for servicing more than the capacity. I know the huge pressure of customer but what i[censored] didn't take care of them, all senior staff is busy with their ISO format, Juniors are doing what they found written on thir job card, I went to see where my car was treated due to my privious experience i want to see what they are doing I went there but staff said that I am not allowed to visit there, when I asked that It is not indicate any where then they said what happen if not writen but our GM will take action on staff and also our technical staff will disturb and and ur work will not done properly. after messing with these people I came back to customer longe and sit there for 2hr. when I found not any reply from any staff then i went to front office I saw that the operator was in process to call me, I went there and after payment i asked to security guard that where is my car they, they call a person to bring my car he bring my car from back yard and hand over to me. No body asked for test that vehicle is properly repaired or not what about rectification of complaints. NO proper dusting, some body who may chewing Gutka he split some amount on left side seat.

No matter, I don't know this mail will reach to you or not.

But I found my car unrepaired, Only I seen that person to change oil and filter, they adjust steering but it is not done properly, gear is still have chuck soung when i realese clutch, I feel some hard sound when my car cross through speed braeker or some broken area of road.

It is sure that I am not going again for servicing there, and also If I will able to buy new car again in life I will take other option of dealer.

Hope for better reply

Santosh

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